Heather Cornforth
Summary
Experienced professional with a strong background in sales and accounts receivable. Eager to contribute to the growth and success of a company in a challenging work environment. Excited about working with a company that values quality products and services and provides the necessary support to exceed goals. Skilled in resolving billing disputes, delivering excellent customer service, and accurately applying payments. Demonstrated effective leadership skills resulting in the achievement of objectives. Organized Senior Accounts Receivable Specialist/Cash Application with 20 years of experience in accounts receivable and accounting fields. Honed skills in training and leading team members to accurately process payments using credit cards, checks, and cash. Excels at managing accounting processes with clarity and deliberation despite heavy workloads.
Overview
19
19
years of professional experience
Work History
Senior Cash Application Specialist/Customer Service Representative
American Furniture Rental
04.2019 - Current
- Cash application of $14 million monthly
- Internal/external audits
- Manage customer relationships
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Analyzed, prepared, and issued chargeback notices for payment to prevent third-party collection agency involvement.
- Managed monthly reconciliation schedules for assigned accounts.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing, and resolving issues.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up on past due payments and payment plans from clients to establish good cash flow.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Trained staff on operating procedures and company services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Implemented and developed customer service training processes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded proactively and positively to rapid change.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Identified and resolved discrepancies and errors in customer accounts.
General Manager/Assistant Manager/Mentor/Accounts Receivable/Accounts Payable/Customer Service
Korman Residential Properties
10.2008 - 03.2019
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in organizing and overseeing assignments to drive operational excellence..
- Served as role model for mentees by demonstrating strong values and ethical standards.
New Jersey Realtor
Weichert Realtors
01.2006 - 01.2016
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- Advised and informed prospective clients on current market activities and conditions.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Presented purchase offers to sellers for consideration.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Reviewed market research data and changed sales plans accordingly.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Advised clients on market conditions and property value for informed decision-making.
Education
New Jersey Real Estate License -
Cherry Hill Real Estate School
Cherry Hill, NJ01.2006
Emergency Medical Technician-Paramedic - undefined
Thomas Jefferson University
Philadelphia, PA01.1999
Emergency Medical Technician-Basic - undefined
Camden County College
Blackwood, NJ01.1996
Skills
- Sales Force
- Microsoft Dynamics NAV
- Microsoft Office
- Maximize profitability
- Process optimization
- Invoice processing
- Dispute resolution
- Cash application
- Auditing support
- Month-end closing procedures
- Account reconciliation
- Aging reports analysis
- Problem-solving aptitude
- Credit management
- Accounts receivable
- Billing process management
- Customer service
- Analytical thinking
Timeline
Senior Cash Application Specialist/Customer Service Representative
American Furniture Rental
04.2019 - Current
General Manager/Assistant Manager/Mentor/Accounts Receivable/Accounts Payable/Customer Service
Korman Residential Properties
10.2008 - 03.2019
New Jersey Realtor
Weichert Realtors
01.2006 - 01.2016
Emergency Medical Technician-Paramedic - undefined
Thomas Jefferson University
Emergency Medical Technician-Basic - undefined
Camden County College
New Jersey Real Estate License -
Cherry Hill Real Estate School
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