Heather Corsi
Washington, D.C.,DC
Summary
Program and Operations Leader with 10+ years’ experience building mission-driven initiatives, launching community programs, and fostering collective leadership. Skilled in program design, partnership development, and evaluation with a passion for solidarity economy and people-centered systems.
Overview
16
16
years of professional experience
Work History
Program Manager
Good Company Doughnuts & Cafe
01.2023 - Current
- Directed staff training, leadership development, and daily operations for a high-volume hospitality organization.
- Cultivated strong vendor and partner relationships, supporting community engagement and organizational growth.
- Oversaw budgets, HR processes, and staff supervision with a focus on excellence, care, and employee retention.
- Supported a diverse workforce including refugees and immigrants, fostering inclusion and empowerment.
Founder & President
Haiti’s Compass
01.2019 - Current
- Designed and managed fundraising campaigns and donor engagement initiatives supporting community development and stability programs.
- Coordinated special events and volunteer-led initiatives, including fundraising builds, sponsorship development, and community outreach.
- Built and maintained relationships with donors, volunteers, and faith-based partners to sustain programs.
- Oversaw budgets, donation compliance, and reporting for international nonprofit operations.
Director of Operations
Foodhini
03.2022 - 12.2022
- Partnered with refugee chefs to launch cultural food initiatives, building donor and community support for immigrant-owned enterprises.
- Coordinated events and storytelling efforts that connected donors, customers, and communities to the organization’s mission.
- Contributed to revenue growth by strengthening donor/customer relationships and community partnerships.
General Manager
Cafe Unido
01.2020 - 01.2021
- Managed workplace operations across Panama and D.C. locations, including inventory, ordering, and staffing allocations.
- Managed bi-national café operations, coordinating with teams in Panama and DC.
- Supervised hiring, training, and staff support.
- Maintained vendor relationships and inventory systems to support business continuity.
Director
Ebenezers Coffeehouse
01.2010 - 01.2020
- Directed all aspects of operations, including staff supervision, training programs, marketing, and financial systems.
- Led community-focused initiatives, including youth engagement, nonprofit partnerships, and community events.
- Implemented metrics tracking for inventory, customer satisfaction, and vendor performance.
- Cultivated inclusive spaces, integrating hospitality with holistic community support.
Education
Master’s - Human Services (Business Concentration)
Liberty University
Bachelor of Science - Psychology
Southeastern University
Skills
- Financial performance analysis
- Volunteer Recruitment & Coordination
- Multi-operations management
- Cultural sensitivity & Communication
- Staff Supervision & Development
- Microsoft Office & Donor Database Systems
- Remote work/ Remote team management
- Operations & People Development
- Procurement
- Collaborative team management
- Strong interpersonal teamwork
- Effective strategic planning
Timeline
Program Manager
Good Company Doughnuts & Cafe
01.2023 - Current
Director of Operations
Foodhini
03.2022 - 12.2022
General Manager
Cafe Unido
01.2020 - 01.2021
Founder & President
Haiti’s Compass
01.2019 - Current
Director
Ebenezers Coffeehouse
01.2010 - 01.2020
Master’s - Human Services (Business Concentration)
Liberty University
Bachelor of Science - Psychology
Southeastern University
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