Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Heather Corso

City Of Saint Charles,MO

Summary

Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.

Overview

11
11
years of professional experience

Work History

Training Manager

Amazon
11.2019 - Current
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Managed development of e-learning training materials and activities to enhance learning experiences.
  • Managed new employee orientation training process for more than 500 employees each year.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.

Assistant Manager

Burger King
01.2017 - 11.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

General Manager

Hardee's Restaurant
01.2013 - 09.2017
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

Education

High School Diploma -

Francis Howell North High School
Saint Charles, MO
06.2007

Skills

  • Process Evaluations
  • Course Development
  • Classroom Instruction
  • Multimedia Development
  • Time Management
  • Team Direction
  • Critical Thinking

Accomplishments

  • Trained more than 1500 full time associates and 250 flex-time associates.

Timeline

Training Manager

Amazon
11.2019 - Current

Assistant Manager

Burger King
01.2017 - 11.2019

General Manager

Hardee's Restaurant
01.2013 - 09.2017

High School Diploma -

Francis Howell North High School
Heather Corso