Summary
Overview
Work History
Education
Skills
Timeline
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Heather Cortez

Arvada,CO

Summary

Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

25
25
years of professional experience

Work History

Dispatcher

SRM Concrete / Martin Marietta
08.2015 - Current
    • Provided direction and guidance to drivers in order to optimize performance in terms of productivity, quality, and just in time service
    • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
    • Ensured concrete mixers are prompt, efficient, and to specifications
    • Coordinated repair and maintenance regarding mixer trucks
    • Directed dispatching, routing, and tracking of 100+ fleet vehicles.
    • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
    • Processed invoices and payments for dispatched orders to provide proof of transaction.
    • Closely monitored dispatch board to triage and prioritize daily calls.
    • Minimized cost of operations by optimizing routes for drivers to align with budget.
    • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
    • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
    • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

Operations Manager

Duke City Redi-Mix
02.2005 - 08.2015
  • Receives visitors, answers and transfers calls (approximately 100 to 200 calls daily)
  • Process data into automated systems (key data into appropriate system)
  • Provide several verbal and written quotes for rental equipment
  • Analyze internal documentation to insure accountability of funds to appropriate project accounts while ensuring accurate accounting codes
  • Maintained proper fiscal controls and provide prompt payment of bills and purchase orders
  • Performs variety of administrative functions, such as records management, document control, and closing out requisitions according to guidelines of company
  • Respond to complaints and/or concerns regarding rental equipment
  • Advises personnel on proper administrative procedures, preparation of forms and similar requirements
  • Communication with international/external customer in regards to different inquiries and services
  • Performs customer service analysis, develops feedback and complaint resolution procedures
  • Track and measure service delivery and customer satisfaction
  • Work with strict objectives, priorities, and deadlines.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Supervised operations staff and kept employees compliant with company policies and procedures

Dispatcher / Office Manager

Vulcan Materials
12.1998 - 01.2005
  • Dispatch trucks for concrete, sand, gravel and asphalt
  • Receive orders for concrete, sand, gravel and asphalt
  • Scheduled repairs/preventative maintenance for company vehicles.
  • Performed quarterly reviews, annual reviews, and interviewed new employees.
  • Trained new hires.
  • Assisted technicians with everyday tasks and future goals.
  • Made travel arrangements including hotel, air, and ground transport.
  • Provided excellent customer service.
  • 24-7 Emergency contact.
  • Maintained necessary paperwork.

Education

Certificate in Business Administration -

Franklin Business College
Albuquerque, NM

Skills

    • MS Office, (Excel, PowerPoint, and Outlook)
    • Route Navigation
    • Customer Relations
    • Schedule Management
    • Data Entry
    • Dispatch Coordination
      • Computer Aided Dispatching
      • Problem Resolutions
      • Routing Orders
      • Critical Thinking
      • Effective Communication
      • Route Planning

Timeline

Dispatcher

SRM Concrete / Martin Marietta
08.2015 - Current

Operations Manager

Duke City Redi-Mix
02.2005 - 08.2015

Dispatcher / Office Manager

Vulcan Materials
12.1998 - 01.2005

Certificate in Business Administration -

Franklin Business College

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Heather Cortez