Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Cory

Markham,IL

Summary

Dynamic professional with a proven track record at U.S. AutoForce, adept in material handling and enhancing customer satisfaction. Excelled in team collaboration and meticulous attention to detail, significantly improving operational efficiency. Skilled in using advanced equipment and providing top-notch customer service, embodying a positive attitude that drives workplace excellence.

Overview

10
10
years of professional experience

Work History

Material Handler

U.S. AutoForce
07.2023 - Current
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.

Front Desk Receptionist

Comfort Inn & Suites
05.2022 - 07.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Optician

ForEyes Optical
02.2015 - 09.2018
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.

Education

High School Diploma - General Studies

Bremen High School
Midlothian, IL
05.2004

Skills

  • Material handling
  • Loading and unloading
  • Order picking
  • Positive attitude
  • Attention to detail
  • Teamwork and collaboration
  • Customer service
  • Clean background check

Timeline

Material Handler

U.S. AutoForce
07.2023 - Current

Front Desk Receptionist

Comfort Inn & Suites
05.2022 - 07.2023

Optician

ForEyes Optical
02.2015 - 09.2018

High School Diploma - General Studies

Bremen High School

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Heather Cory