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Heather Coster
Colorado Springs,CO
Work Preference
Summary
Versatile healthcare professional blending 20 years of dental hygiene expertise with holistic wellness guidance. Specializes in patient education, relationship management, and technology integration to create engaging client experiences. Seeking to utilize diverse skills in a flexible role that prioritizes effective communication and process support.
Overview
9
9
years of professional experience
Work History
Holistic Wellness Guide
Independent Practice
Colorado Springs, Colorado
05.2021 - Current
- Provide individualized meditation, grounding, reflective, and wellness support in a client-centered setting.
- Create and facilitate guided experiences designed to help clients slow down, gain clarity, and develop practical tools for greater balance.
- Developed educational content, including guided meditations, journal prompts, teachings, and structured practices to enhance client wellness.
- Build trust-based client relationships through active listening, compassion, professionalism, and consistent communication.
- Facilitated group experiences and educational offerings through thorough preparation, organization, and effective participant engagement.
- Manage client communication, scheduling, follow-up, and content creation, ensuring seamless administrative support.
- Communicate complex or abstract concepts in approachable, relatable language.
- Designed journal prompts to inspire self-reflection and personal growth for clients. and teachings to support reflective practices for clients.
Dental Hygienist
Pine Creek Dental
Colorado Springs, Colorado
03.2018 - Current
- 20+ years of experience providing clinical care, education, communication, coordination, and client support in dental healthcare environments.
- Educated thousands of patients on oral health, preventive care, treatment recommendations, and personalized next steps, adapting communication to different learning styles and needs.
- Coordinated patient scheduling, reminders, follow-up care, and ongoing communication to enhance clinic operations and ensure timely patient appointments in busy environments.
- Built long-term relationships and trust through clear communication, active listening, empathy, professionalism, and consistent follow-through.
- Translated complex clinical information into clear, understandable guidance so patients could make informed decisions about their care.
- Identified patient concerns and barriers to care and adjusted communication and education accordingly.
- Collaborated with dentists, dental assistants, administrative team members, and other healthcare professionals to coordinate patient care and maintain efficient workflows.
- Maintained accurate digital records and adapted quickly to changing documentation systems and technology platforms.
- Utilized various digital charting systems, including Dentrix and Eaglesoft, to enhance patient record management and streamline workflows.
- Executed tasks independently while adhering to organizational standards for accuracy and confidentiality, maintaining high standards of professionalism and patient experience.
- Balanced multiple priorities in fast-paced environments while maintaining attention to detail and a high level of client service.
- Developed skills in explaining, teaching, and listening, while effectively managing relationships and navigating sensitive conversations to support patient care.
Education
Bachelor of Science - Dental Hygiene
University of Southern Indiana
01-1999
Skills
- Clinical & Patient Education
- Healthcare Communication
- Empathetic communication
- Digital charting
- Treatment planning
- Clinical education planning
- Content creation
- Educational Content Creation
- Group facilitation
- Detail orientation
- Client Engagement
- Client-Centric Support
- Client Needs Assessment
- Scheduling & Coordination
- Process & Workflow Support
- Digital record management
- Healthcare Technology: Dentrix Eaglesoft Digital Charting Electronic Records
- Tech adaptability
- Technology proficiency
- Remote Client Support
- Virtual collaboration
- Communication strategies
- Excellent communication
- Digital communication
- Empathetic communication
- Active listening
- Conflict resolution
- Relationship building
- Self-management
- Organization & Detail Management
- Detail orientation
- Time management
- Multitasking
- Multitasking Abilities
- Problem solving
- Problem solving
- Training & Knowledge Transfer
- Professional conduct
- Team collaboration
- Remote office availability
- Productivity tools
- Remote office availability
- Client-Centric Support
- Client Needs Assessment
Personal Information
Availability: Open to Remote Opportunities | Part-Time or Full-Time
TARGET AREAS
Clinical Education | Healthcare Training | Dental Technology | Customer Success | Implementation | Client Support | Onboarding | Practice Support | Healthcare Operations
CAREER DIRECTION
- Seeking a remote or flexible position where extensive healthcare experience can be combined with education, communication, organization, relationship management, and technology.
- Particularly interested in: Clinical Education
- Healthcare Training
- Dental Technology
- Customer Success
- Implementation & Onboarding
- Practice Support
- Healthcare Operations
- Professional Development
- Client Education
- Open to part-time, full-time, contract, and flexible opportunities.
Timeline
Holistic Wellness Guide
Independent Practice
05.2021 - Current
Dental Hygienist
Pine Creek Dental
03.2018 - Current
Bachelor of Science - Dental Hygiene
University of Southern Indiana