Heather Cottrell
Farmville,VA
Summary
- A highly organized and accomplished professional who has the ability to multitask effectively in a high-pressure fast- paced working environment. Self-motivated team player who can execute tasks in a timely manner while displaying special attention to details. Strong ability to troubleshoot and problem-solve in fast-paced environments. Seasoned leader and decision maker equipped with the finesse to effectively communicate with a variety of client and personality types. Customer Service (10+ years)
- Management (10+ years)
- Multi-Line Phone System (10+ years)
- HIPAA policies and laws (7 years)
- Facsimiles (10+ years)
- Retail Management (8 years)
- Key Holder (10+ years)
- Administrative Experience (4 years)
- Clerical Experience (4 years)
- Proficient in Microsoft Office Suite
- Cash handling (10+ years)
- Inventory control (10+ years)
- Merchandising (10+ years)
- Interviewing (6 years)
Program administration professional with proven track record of supporting program operations effectively. Known for strong focus on team collaboration and delivering results, adapting seamlessly to changing needs. Expertise in managing schedules, coordinating events, and maintaining program documentation. Offering strong organizational and multitasking abilities and eager to develop within program administrative environment. Brings collaborative spirit and willingness to learn quickly, combined with skills in office software and scheduling. Ready to use and develop organizational and communication skills in [Desired Position] role. Experienced with program administration, emphasizing organizational and communication skills. Uses these skills to manage schedules and resources effectively. Track record of supporting team efforts and delivering consistent results. Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support. Program administration professional with strong organizational and communication skills. Proven ability to manage multiple tasks, coordinate with diverse teams, and adapt to changing priorities. Skilled in scheduling, document management, and process improvement. Reliable team player focused on delivering tangible results and maintaining high standards. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
23
23
years of professional experience
Work History
Program Administrative Assistant
Steps, INC.
04.2023 - Current
- Assisted in the recruitment process for new staff members by reviewing resumes, scheduling interviews, and participating in candidate evaluations as needed.
- Established strong working relationships with stakeholders through consistent professionalism and excellent communication skills.
- Evaluated program performance by analyzing key performance indicators, identifying areas for improvement, and proposing actionable solutions.
- Streamlined office processes by implementing new administrative procedures and protocols.
- Promoted a positive work environment through proactive conflict resolution efforts among team members when necessary.
- Coordinated logistics for special events including venue selection, guest speaker arrangements, catering services, and promotional materials distribution.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities to team members.
- Supported program goals with thorough research, data analysis, and report generation.
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Enhanced communication between departments by developing effective systems for information sharing and collaboration.
- Safeguarded confidential information with strict adherence to company policies on privacy protection and data security measures.
- Fostered interdepartmental collaboration through the organization of cross-functional meetings and workshops.
- Prepared clearly written and formatted documents and reports.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Deputy Clerk of Court
Prince Edward County Circuit Court
01.2019 - 04.2023
- Managed the scheduling and execution of Magistrate Court cases, filing pertinent documents and responding to judicial orders
- Coordinated hearings, trials, and conferences and ensured proper set-up of courtroom for proceedings, and maintained related exhibits
- Provided invaluable administrative support by delivering exceptional customer support to internal and external customers
- Perform a variety of clerical duties in the county court system including the processing and organizing of legal court documents
- Collected and receipted Court fees and fines and perform day-to-day clerical and administrative duties
- Generated legal forms and litigation documents related to cases being heard while maintaining an optimal level of professionalism and confidentiality
- Demonstrated keen knowledge of legal terminologies, jury management systems, and courtroom procedures
- Generated and filed legal documents, created case dockets, and coordinating court proceedings with lawyers and judges
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Improved communication between the court and litigants with timely notifications of hearings, decisions, and other pertinent information.
- Assisted in reducing case backlog by efficiently scheduling cases and ensuring proper courtroom preparation.
- Exercised sound judgment in resolving conflicts or discrepancies within case files, ensuring accurate record-keeping for future reference.
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.
- Supported judicial staff with research tasks, enabling them to make informed decisions during proceedings.
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Ensured compliance with established procedures by staying current on changes in laws, regulations, and policies affecting the clerk''s office operations.
Store Manager
Rite Aid
05.2002 - 07.2018
- Analyzed inventory trends and supervised inventory management by verifying the adherence to proper standard operating procedures for receiving, counting, ordering, pricing, and returning points of execution for both front-end and pharmacy
- Learns to supervise receiving, stocking, pricing, returning and transferring merchandise
- Analyzed pharmacy performance indicators and coordinated with the Pharmacy Manager and/ or Pharmacy Operations Manager to enhance the performance of the pharmacy
- Adhered to all regulatory and compliance legislation, policies, safety regulations, and overall store appearance standards
- Participated in one-on-one conversations with the District Manager to have continuous professional growth and demonstrated permanent assignment readiness and proficiency of learning topics with the Director of Pharmacy and Retail operations
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Shift Lead
Rite Aid
05.2002 - 07.2018
- Responsible for holding store keys to open and close without management as necessary
- Responsible for basic department pricing and making daily price changes; ensured proper signage is displayed at the store to support accurate pricing of products
- Ensured any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required period
- Served as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present
- Performed and demonstrated proficiency supervising the operation of the store and team members, including gaining exposure to opening/closing/changing shifts, and delegating tasks to team members
- Demonstrated the ability to supervise merchandising tasks, including sets, resets, and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed store opening and closing procedures and balanced tills.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Responded to and resolved customer questions and concerns.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Helped store management meet standards of service and quality in daily operations.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with management to develop strategies for improving overall store operations.
- Enforced company policies and regulations with employees.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Completed cash and credit card transactions accurately using POS software.
Education
Associate of Applied Science - Human Services
Southside Virginia Community College
Keysville, VA05-2025
Skills
- Office management
- Document preparation
- Calendar management
- Meeting facilitation
- Teamwork and collaboration
- Multitasking and organization
- Valid Driver's license
- Data entry
- Training coordination
- Activity planning
- Progress tracking
- Administrative support
- Driven and outgoing
- Teamwork
- Fast learner
- Customer service
- Problem-solving abilities
- Adaptability and flexibility
Timeline
Program Administrative Assistant
Steps, INC.
04.2023 - Current
Deputy Clerk of Court
Prince Edward County Circuit Court
01.2019 - 04.2023
Store Manager
Rite Aid
05.2002 - 07.2018
Shift Lead
Rite Aid
05.2002 - 07.2018
Associate of Applied Science - Human Services
Southside Virginia Community College
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