Summary
Overview
Work History
Education
Skills
Timeline
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Heather Court

Minneapolis,MN

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

4
4
years of professional experience

Work History

Taproom Team Member

Pryes Brewing Company
03.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Shift Lead

Downtown Dogs, Dog Daycare And Boarding
08.2021 - 04.2023
  • Completed store closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Conducted safety checks, ensuring every animal in the buildings need were met.
  • Handled treating minor injuries.
  • Assessed illness while keeping owners up to date, and as needed, implemented emergency action .
  • Administered medications using safety plan.
  • Dog handling(ie: feeding, monitoring group play
  • Maintained clean and well-organized work areas, to ensure timely productions and safety of facility and dogs.
  • Kept database up to date with many different types of information including personal information relating to the client, behavioral information and medical records.
  • Navigated spreadsheets in order to keep information organized.
  • Provided clients with detailed information on how boarding and daycare operate.
  • Assisted in setting up appointments for new clients temperament evaluations and existing clients boarding stays.



Server

The Nicollet Diner
12.2019 - 05.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

High School Diploma -

School Of Environmental Studies
Apple Valley, MN
06.2017

Skills

  • Customer Service
  • Managing Files and Records
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Computer Skills
  • Customer Relationship Management
  • Problem Solving Skills

Timeline

Taproom Team Member

Pryes Brewing Company
03.2023 - Current

Shift Lead

Downtown Dogs, Dog Daycare And Boarding
08.2021 - 04.2023

Server

The Nicollet Diner
12.2019 - 05.2021

High School Diploma -

School Of Environmental Studies

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Heather Court