Heather Courtney
Loudon ,TN
Summary
Results-oriented and highly adaptable professional with experience in safety oversight, operational leadership, investigations, and training program development. Known for taking initiative in dynamic environments, identifying risks, and implementing corrective actions that improve safety and operational performance, based on incident investigations and a safety culture. Combines strong analytical skills with a proactive mindset to support regulatory compliance, incident prevention, and continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sheriff's Deputy
Roane County Sheriff's Office
05.2025 - 11.2025
- Enforced federal, state, and local laws while ensuring public safety and regulatory compliance in high-risk and rapidly changing environments.
- Conducted investigations of incidents, accidents, and criminal activity, documenting findings and preparing detailed reports for legal and administrative review.
- Identified hazards and unsafe conditions during patrol operations and implemented corrective actions to prevent injuries or property damage.
- Responded to emergency situations, assessing risks and coordinating with emergency services to ensure safe resolution of incidents.
- Prepared accurate incident reports, witness statements, and evidence documentation to support investigations and compliance requirements.
- Trained and mentored new deputies on operational safety procedures, situational awareness, and department policies.
- Maintained accountability and operational readiness of assigned equipment and protective gear while ensuring adherence to safety standards.
- Collaborated with community members, government agencies, and internal teams to promote safety initiatives and effective communication.
- Conducted traffic and accident investigations, identifying contributing factors and recommending preventive measures.
- Utilized critical decision-making and risk assessment to protect personnel, the public, and property.
State Trooper
Washington State Patrol
06.2023 - 05.2025
- Monitored compliance with OSHA regulations, ensuring workplace safety standards were met, as the District Safety Coordinator.
- Enforced state laws and safety regulations while maintaining public safety across assigned jurisdictions.
- Conducted detailed traffic crash and incident investigations, identifying root causes and recommending corrective actions to prevent recurrence.
- Prepared comprehensive reports, evidence documentation, and case files to support legal proceedings and regulatory compliance.
- Identified hazardous roadway and environmental conditions and coordinated with appropriate agencies to mitigate safety risks.
- Responded to emergency incidents and coordinated with fire, EMS, and local law enforcement to ensure safe and efficient resolution.
- Performed safety inspections of commercial vehicles to ensure compliance with state and federal transportation safety regulations.
- Applied risk assessment and situational awareness to evaluate threats and implement appropriate safety controls during critical incidents.
- Delivered safety education and outreach to community groups to promote accident prevention and public safety awareness.
- Maintained operational readiness of equipment, vehicles, and protective gear in accordance with department safety policies.
- Utilized investigative and analytical techniques to determine contributing factors in incidents and support corrective actions.
Operations Manager
U.S. Army Active Duty
01.2021 - 06.2023
- Implemented structured training programs designed to strengthen safety compliance, risk awareness, and operational readiness across personnel.
- Managed daily operational activities while ensuring compliance with organizational policies, safety procedures, and regulatory requirements.
- Developed, coordinated, and delivered training programs for personnel covering safety procedures, operational standards, and risk mitigation practices.
- Led safety briefings and training sessions to improve situational awareness, hazard recognition, and incident prevention.
- Supervised and mentored personnel, ensuring employees were properly trained and qualified to safely perform assigned duties.
- Monitored operational activities to identify safety risks and implemented corrective actions to reduce hazards and improve safety performance.
- Maintained training records and ensured compliance with required certifications and operational qualifications.
- Conducted performance evaluations and competency assessments to ensure workforce readiness and adherence to safety protocols.
- Collaborated with leadership to improve operational processes, strengthen compliance, and enhance safety culture.
- Investigated incidents and operational issues, identifying root causes and implementing corrective and preventative actions.
- Coordinated scheduling and resource allocation to support training requirements and operational mission objectives.
Military Police Investigations Supervisor
U.S. Army
06.2019 - 01.2021
- Led a team of 7 Investigators, while supervising daily operations to ensure mission readiness and compliance with safety protocols.
- Applied investigative methodologies similar to root cause analysis used in occupational safety and incident prevention programs.
- Collected, compiled, and analyzed data to track crime rates, identify safety trends, and support strategic decision-making for leadership.
- Conducted investigations into incidents, accidents, and security breaches, documenting findings and recommending corrective actions to prevent recurrence.
- Evaluated building and facility safety conditions, identifying vulnerabilities and recommending improvements to strengthen physical security and safety protocols.
- Maintained detailed reports and records of investigations, ensuring accuracy, compliance, and readiness for leadership review.
- Coordinated with local international agencies and internal departments to address safety concerns and implement risk mitigation strategies.
- Utilized data analysis and reporting tools to monitor trends, assess risk levels, and provide recommendations for improving safety programs.
- Trained and mentored investigative personnel on investigative procedures, evidence documentation, and reporting standards.
- Supported leadership with analytical reports and briefings on emerging safety risks, operational vulnerabilities, and prevention strategies.
Education
Master of Science - Occupational Health And Safety
Columbia Southern University
06.2026
Bachelor of Science - Psychology
American Public University
Charles Town, WV12.2025
Skills
- Strong Verbal and Written Communication
- Risk management
- First Aid
- Microsoft Office
- FEMA Trained
- Incident Investigation & Risk Assessment
- Safety Audits & Root Cause Analysis
- Regulator Compliance
Certification
- Project Management Professional (PMI)
- Associate Safety Professional (ASP) (In-Progress)
- OSHA 30
- HAZWOPER
- NFPA 70E Electrical Safety
- ISO
- Certified Environmental Specialist (OSHA)
- CPR
Timeline
Sheriff's Deputy
Roane County Sheriff's Office
05.2025 - 11.2025
State Trooper
Washington State Patrol
06.2023 - 05.2025
Operations Manager
U.S. Army Active Duty
01.2021 - 06.2023
Military Police Investigations Supervisor
U.S. Army
06.2019 - 01.2021
Master of Science - Occupational Health And Safety
Columbia Southern University
Bachelor of Science - Psychology
American Public University