Heather Cowieson
Bensenville,IL
Summary
Proactive Maintenance Crew Member and Administrative Assistant with expertise in quality control and resolution management. Skilled in problem-solving, safety protocols, and customer service, enhancing workplace efficiency. Strong organizational abilities and keen attention to detail ensure a well-maintained and productive environment. Worked in H.R dept. for six months at G.C. Services. Quick learner with new software.
Overview
20
20
years of professional experience
Work History
Maintenance Crew Member
A Touch Of Craft
06.2017 - Current
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material and or supplies to and from storage and needed areas.
- Removed outdoor debris and weeds into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Administrative Assistant
Hi-Grade Welding and Mfg
01.2010 - 08.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Quality Control -Resolutions
G.C. Services (For US Dept of Education)
02.2005 - 03.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked Resolution desk on defaulted student loans that were reported uncollectible due to death, disability or bankruptcy.
- Identified opportunities for process improvements through careful analysis of inspection data and trends, leading to more effective quality control measures.
- Improved quality control by conducting thorough calls, extensive notes and follow ups and identifying qualifing documents.
Education
Associate of Arts - Pyscology
College of Grayslake
Grayslake, IL08.2027
Skills
- Cleaning procedures
- groundskeeping knowledge
- Repair and Maintenance
- Attention to Detail
- Cleaning and sanitizing
- Safety Protocols
Timeline
Maintenance Crew Member
A Touch Of Craft
06.2017 - Current
Administrative Assistant
Hi-Grade Welding and Mfg
01.2010 - 08.2017
Quality Control -Resolutions
G.C. Services (For US Dept of Education)
02.2005 - 03.2010
Associate of Arts - Pyscology
College of Grayslake
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