Heather Cox
Nettleton,MS
Summary
Versatile and empathetic professional with experience at Dme Express, excelling in customer service and patient care. Demonstrated ability to manage high-stress situations and resolve conflicts, enhancing customer loyalty and patient satisfaction. Skilled in HIPAA compliance and Microsoft Excel, with a proven track record of improving service delivery through compassionate communication and effective time management.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Dme Express
03.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
CNA
Rosewood Assisted Living
09.2019 - 03.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
High School Diploma -
Itawamba Agricultural High School
Fulton05-2011
Skills
- Customer service
- Time management
- Active listening
- Patient care
- Vital signs monitoring
- Data entry
- Compassion and empathy
- Customer relations
- HIPAA compliance
- Computer proficiency
Timeline
Customer Service Representative
Dme Express
03.2022 - Current
CNA
Rosewood Assisted Living
09.2019 - 03.2022
High School Diploma -
Itawamba Agricultural High School
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