Heather Cox
Simms,TX
Summary
Dynamic and results-oriented professional with a proven track record at City National Bank, showcasing expertise in Microsoft Office and exceptional problem-solving abilities. Excelled in streamlining mortgage loan processing, enhancing customer satisfaction, and collaborating effectively with teams. Demonstrates a unique blend of organizational skills and a calm, level-headed approach under pressure, driving efficiency and productivity.
Overview
7
7
years of professional experience
Work History
Sales Clerk - Part Time
The Bootlegger
Omaha, USA
10.2024 - Current
- As a sales clerk at The Bootlegger, I restocked each item sold, kept up with inventory, checked IDs, wrote checks for new inventory, and maintained a clean environment.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
New Accounts Representative/Bank Up Vault Teller - Full Time
City National Bank
Atlanta, USA
12.2022 - 01.2025
- The New Account Representative collects required information from customers and completes the account setup process by following bank policies and procedures. This process includes data input, verifying documentation, and assisting customers with various account services.
- I also was a loan assistant filling in for the Atlanta branch. My duties were closing consumer loans, working on the collateral insurance report weekly, answering customers' questions about escrow, and pulling payoffs.
- Another duty I had while working for the bank was conducting the CIP audit. This consisted of receiving multiple reports a day to update customer information throughout the day. I had to make sure the form was signed by the customer and/or signed by two bank employees.
Mortgage Loan Processor
City National Bank
Sulphur Springs, USA
03.2022 - 12.2022
- As a Mortgage Loan Processor, I was responsible for a variety of clerical and technical duties to accurately assist mortgage applicants and clients with established policies and procedures.
- Examined and verified information in the loan application and closing documents.
- Processed loan documents and ensured compliance with federal regulations.
- Managed communication between loan officers, underwriters, and clients to ensure timely processing.
- Prepared and delivered loan documents to title and escrow teams.
- Gathered property appraisals, surveys, and tax records to update mortgage loan files.
Food and Consumables
Walmart
New Boston, USA
02.2021 - 03.2022
- Maintains the sales floor and merchandise presentation according to company policies and procedures by properly zoning the areas.
- My other responsibilities are stocking, organizing merchandise, organizing product displays, removing damaged goods, and signing and pricing merchandise according to company procedures.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Car Air Freshener Designer
Cowgirl Gems
New Boston, USA
05.2018 - 01.2021
- My responsibilities are designing and making car air fresheners.
- I also answered phone calls, took orders, and payments, and delivered packages.
- Participated in brainstorming sessions to generate new ideas for product features or improvements.
Education
Accounting
Texarkana College
Texarkana, TX02.2025
Skills
- Quick-Problem Solving Skills
- Calm, Level Headed under duress
- Microsoft Office
- Time management
- Conflicts Resolutions
- Strong communication skills
- Excellent Multitasker
- Organization
- Cash handling
References
- Sabrina Ramirez, (903) 558 - 1165
- Ron Watson, (903) 824 - 9377
- Patty Hendricks, (903) 438 - 6923
Timeline
Sales Clerk - Part Time
The Bootlegger
10.2024 - Current
New Accounts Representative/Bank Up Vault Teller - Full Time
City National Bank
12.2022 - 01.2025
Mortgage Loan Processor
City National Bank
03.2022 - 12.2022
Food and Consumables
Walmart
02.2021 - 03.2022
Car Air Freshener Designer
Cowgirl Gems
05.2018 - 01.2021
Accounting
Texarkana College