Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
OfficeManager

Heather Cox

Delaware,OH

Summary

Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Office Manager

Syntero Mental Health
01.2021 - Current
  • Oversee daily operations, ensuring compliance with healthcare regulations and organizational policies.
  • Manage scheduling and patient flow to optimize clinic efficiency and reduce wait times.
  • Develop and implement staff training programs, enhancing team performance and service delivery.
  • Monitor inventory levels of office supplies, ensuring adequate stock while minimizing waste.
  • Maintain strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Maintain up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Coordinate the retrieval of medical documents ensuring efficient access for healthcare providers.
  • Increase revenue by optimizing billing processes and ensuring timely collection of payments from patients.
  • Support in-office clinician engagement activities to promote a positive work culture and improve clinician satisfaction and connection.

Center Director

Learning Care Group
11.2009 - 12.2020
  • Managed school staff by planning work schedules, evaluating staff performance, and developing performance improvement plans.
  • Analyzed operating statements, school statistics, personnel reports, enrollment information, and other data, and take appropriate action to meet or exceed financial goals.
  • Maintained accurate tuition summaries and collect outstanding tuition balances in a timely manner.
  • Assisted with the implementation of Company-provided curriculum, which includes coaching, communicating and interpreting standards with teachers.
  • Conducted engaging tours with prospective families; converts marketing strategies to higher student headcount by regularly corresponding, verbally or via e-mail with prospective families regarding curriculum, cost, and other questions.
  • Managed the school in conformance with all state/local regulations and Company policies, procedures, programs and processes which includes ensuring appropriate teacher-child ratios and minimum state teacher qualifications are met.
  • Recruited, hired, trained, developed and retained superior talent.
  • Provided an exceptional childhood learning environment/quality child care service experience that exceeds customer expectations in order to retain current families within the school while continuing to build new enrollment.

Manager, Kids Club

Kinsale Golf and Fitness Club
09.2007 - 11.2009
  • Provided a friendly, safe and welcoming environment for children to play and for parents to feel comfortable while using club facilities.
  • Ensured child care attendants adhered to company policies and developed and maintained personalized relationships with members and their children.
  • Planned and purchased daily crafts and activities while staying within the monthly budget.
  • Handled all hiring and firing responsibilities in order to effectively staff the department.
  • Quickly and efficiently responded to member questions, comments, and concerns.
  • Engaged children in interactive activities that included storytelling, organized arts and crafts, singing, and games.
  • Processed payroll for all department employees.

Education

B.S. - Human Development and Family Science

The Ohio State University
Columbus, OH
12.2007

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Clear oral/written communication
  • Staff hiring and management
  • Supply management
  • Facility management
  • Policy and procedure modification
  • Compliance monitoring

Accomplishments

  • 2019 Learning Care Group District Leadership Award

Certification

  • QPR Suicide Prevention Training, 2025
  • First Aide and CPR Certified 2023

Timeline

Office Manager

Syntero Mental Health
01.2021 - Current

Center Director

Learning Care Group
11.2009 - 12.2020

Manager, Kids Club

Kinsale Golf and Fitness Club
09.2007 - 11.2009

B.S. - Human Development and Family Science

The Ohio State University

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