Heather Coyle
Myrtle Beach,SC
Summary
- Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
- Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level phone position. Ready to help team achieve company goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Server/server Trainer
Olive Garden
04.2019 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Prison Canteen
Kentucky Department Of Corrections
08.2018 - 04.2019
- Improved inmate behavior by enforcing strict disciplinary procedures and maintaining consistent communication.
- Reduced incidents of violence through regular monitoring of inmate interactions and proactive intervention.
- Promoted a respectful environment within the prison community through fair treatment of all inmates regardless of background.
- Maintained order during meal times, recreation periods, and other daily activities to ensure a stable environment.
Child Care Provider
St Matthew Child Development Center
08.2017 - 08.2018
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Improved children''s communication abilities by engaging them in age-appropriate conversations and storytelling sessions.
- Supported child development through implementing various educational programs tailored to individual needs.
- Ensured a safe and nurturing environment for children by closely monitoring play areas, toys, and equipment.
- Established trusting relationships with families, maintaining open communication about their child''s progress.
- Assisted children with homework and school projects, reinforcing learning concepts introduced in the classroom.
- Implemented creative art projects to engage children''s imaginations while developing fine motor skills.
- Facilitated conflict resolution among children by teaching effective problem-solving techniques.
- Identified early signs of developmental delays or behavioral issues, partnering with parents to seek professional assistance when needed.
- Managed daily routines including meals, naptime, and outdoor play sessions to maintain consistency for the children.
- Collaborated with colleagues to plan special events such as field trips or holiday celebrations for the childcare center.
- Enhanced language development through incorporating songs, rhymes, books into daily activities.
- Provided personalized care for infants by feeding, changing diapers, soothing, and creating a comforting environment during nap times.
- Maintained accurate records of each child''s attendance, medical information, and developmental milestones for parent review.
- Adapted lesson plans according to each child's learning style ensuring no one was left behind.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Taught children to organize toys, wash hands, and share by leading by example.
- Met with parents about daily activities, positive developments, and issues.
Front Desk Agent
Hampton Inn & Suites By Hilton
08.2015 - 08.2017
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Server
Cheddars
04.2012 - 04.2015
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Telephone Operator
Issues And Answers
10.2006 - 02.2007
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Streamlined communication between departments by accurately transferring calls and relaying messages in a timely manner.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
- Contributed to team performance by actively participating in training sessions and sharing best practices with colleagues.
- Supported company operations by performing various administrative tasks such as data entry, filing, and scheduling appointments as needed.
- Assisted callers with inquiries, providing accurate information about products, services, or company policies.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
- Collaborated with team members to ensure seamless coordination of customer service efforts across all channels of communication.
- Improved caller experience by consistently following established protocols for routing calls and escalating issues as necessary.
- Ensured data accuracy through meticulous documentation of call details in relevant systems or databases according to company guidelines.
- Demonstrated attention to detail when taking messages from callers, ensuring that they were accurately recorded and forwarded to the intended recipient.
- Promoted company values by delivering exceptional customer service in every interaction with both internal and external clients.
- Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
- Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
Education
High School Diploma -
Grundy High School
Grundy, VA06.2007
Skills
- Safe Food Handling
- Food Delivery
- Guest Engagement
- Order Management
- Call distribution
- Telephone Etiquette
- Information assistance
- Data Entry
- Social Perceptiveness
- Administrative tasks
- Records Management
- Appointment Scheduling
- Building rapport
- Empathy and patience
- Up-selling techniques
- Typing Speed
- Search directories
- Professional Communication
- Front Desk Operations
- Telephone reception
- Greeting customers
- Telecommunications
- Computer Skills
- Client Service
- Typing Skills
- Clear Communication
- Schedule Coordination
- Recordkeeping
- Excellent Phone Demeanor
- Follow-up skills
- Front Desk Management
- Call Routing
- Flexible Schedule
- Clerical Support
- Customer Service
Timeline
Server/server Trainer
Olive Garden
04.2019 - Current
Prison Canteen
Kentucky Department Of Corrections
08.2018 - 04.2019
Child Care Provider
St Matthew Child Development Center
08.2017 - 08.2018
Front Desk Agent
Hampton Inn & Suites By Hilton
08.2015 - 08.2017
Server
Cheddars
04.2012 - 04.2015
Telephone Operator
Issues And Answers
10.2006 - 02.2007
High School Diploma -
Grundy High School
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