Heather Craft

• Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
• Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
• Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
• Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
• Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
• Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
• Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
• Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
• Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

Providing excellent customer service.

Setting features and displays to drive top sales.

• Trained retail staff on best practices for visual merchandising, enhancing overall store appearance.
• Optimized shelf space allocation, resulting in increased sales and improved turnover rates.
• Managed the timely replenishment of products to minimize out-of-stock situations and maximize sales potential.
• Increased customer satisfaction by ensuring proper product placement and presentation.
• Improved store sales by developing and executing effective merchandising strategies.
• Enhanced product visibility through the creation of eye-catching displays and timely promotions.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Updated pricing and signage to complete product displays and educate customers.

• Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
• Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
• Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
• Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
• Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
• Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
• Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
• Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.