Heather Cramer

Medical Receptionist

Peace Valley Internal Medicine

04.2022 - Current

Invoiced patients accurately in line with charging guidelines.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Streamlined appointment scheduling for improved patient flow and reduced wait times.
Supported office staff and operational requirements with administrative tasks.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Printed prescription requests and queries in compliance with practice protocol.
Organized paperwork such as charts and reports for office and patient needs.
Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Managed office bookkeeping with insurance billing and patient payments.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Checked patient insurance, demographic, and health history to keep information current.
Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Registered and verified patient records before triage with most up-to-date information.
Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
Completed patient referrals to other medical specialists.
Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Transcribed phone messages and relayed to appropriate personnel.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Adhered to strict HIPAA guidelines to protect patient privacy.
Performed various administrative tasks by filing, copying and faxing documents.
Received and routed laboratory results to correct clinical staff members.
Maintained current and accurate medical records for patients.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Managed multi-line phone system and pleasantly greeted patients.
Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
Helped patients complete necessary medical forms and documentation.
Placed new supply orders, managed inventory and restocked clerical spaces.
Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
Prepared and processed patient referrals and transfer requests.
Assisted with medical coding and billing tasks.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Conducted patient intake interviews, recording and documenting relevant information.
Skilled at working independently and collaboratively in a team environment.
Managed time efficiently in order to complete all tasks within deadlines.
Passionate about learning and committed to continual improvement.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.

Medical Assistant

Alliance Cancer Specialists

04.2019 - 04.2020

Obtained and documented patient medical history, vital signs and current complaints at intake.
Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Collected pertinent data and calculations to aid physician in interpreting results.
Sanitized, restocked, and organized exam rooms and medical equipment.
Oriented and trained new staff on proper procedures and policies.
Measured patient spirometry.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Obtained client medical history, medication information, symptoms, and allergies.
Documented vital signs and health history for patients in clinic and hospital environments.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Performed medical records management, including filing, organizing and scanning documents.
Collected and documented patient medical information such as blood pressure and weight.

Medical Receptionist

Doylestown Primary Care-Buckingham

07.2008 - 04.2019

Obtained and documented patient medical history, vital signs and current complaints at intake.
Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Completed EKGs and other tests based on patient presentation in office.
Called and faxed pharmacies to submit prescriptions and refills.

Summary

Overview

Work History

Medical Receptionist

Medical Assistant

Medical Receptionist

Education

High School Diploma -

High School Diploma -

Skills

Certification

Timeline

Medical Receptionist

Medical Assistant

Medical Receptionist

High School Diploma -

High School Diploma -

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