Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Crawford

New Orleans,LA

Summary

I’m a driven professional with twelve years of higher education, administrative, operations management, problem-solving, and record management experience. I am highly organized, deadline-driven, versatile, and detail-oriented. I want to pursue a position that allows for growth and advancement opportunities while implementing companies’ policies, practices, and positive change within that industry. I am seeking an opportunity that would allow me to showcase my skills in various business roles.

Overview

17
17
years of professional experience

Work History

Uber Partner

Uber Technologies Inc.
01.2023 - Current
  • Completed over 1,302 successful trips.
  • Ensured customers had a pleasant trip resulting in a 4.95% rating.
  • Demonstrates the ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to improve time management and safety.
  • Assures the vehicle is maintained in excellent condition and is cleaned regularly, and adapted an in-depth knowledge of vehicle maintenance to reduce overall cost.
  • Demonstrates strong time management skills and the ability to navigate efficiently around the city.
  • Implement fuel, and food, to reduce overall driving costs.

Campus Registrar

Unitech Training Academy
08.2022 - 01.2023
  • Demonstrate excellent computer skills by working on multiple student information systems (SIS) platforms, creating, editing, and updating spreadsheets daily.
  • Research, analyze, compile, and present educational information to appropriate parties increasing college compliance, utilizing Microsoft Suite.
  • Experienced in decision-making on college policies to ensure students graduate in the appropriate time frame.
  • Organize and present updates to upper management on the student life cycle and program improvements by email and verbal communication.
  • Ability to reason and rationally assess awards by verifying student documentation and grade point average.
  • Working knowledge of preparing and presenting projected graduate percentiles by utilizing Microsoft Excel and Word.
  • •Provides leadership and oversight to all aspects of the Office of the Registrar.
  • Responsible for safeguarding the academic integrity of the institution. •Maintain secure maintenance and retention of accurate and reliable data, such as student records, grades, and course building.
  • •Determines the course schedule for students to ensure efficient use of facilities, equipment, and human resources, including resolving conflicts with the dean regarding student and course schedules.
  • •Manage requests for student programs and course status changes, student requests for transcripts and enrollment, and/or degree verification.
  • •Experienced in updating academic policies regarding educational laws, such as Federal Educational Rights and Privacy Act (FERPA) and providing written internal and external reports.
  • •Ability to reason and rationally assess awards by verifying student documentation and grade point average.

Financial Aid Officer

Unitech Training Academy
01.2022 - 08.2022
  • Navigated multiple federal platforms to gather information on potential students, to determine financial eligibility.
  • Compiled all financial data, using Microsoft excel and presented those findings to potential students and parents.
  • Provided email correspondences to the finance department and campus leaders with detailed information on appointment statuses.
  • Conducted financial aid appointments in person, by phone and via online chat, to finalize paperwork for new start students.
  • Coached students on financial responsibility.
  • Analyzed and evaluated the financial viability of students and families and provided advice and counsel regarding available financial aid opportunities, eligibility requirements, and the application process.
  • Reviewed and assessed the eligibility of applications for financial aid; exercised professional judgment to determine whether adjustments should be made.
  • Conducted orientations, and entrance and exit interviews and kept abreast of student assistance opportunities and program regulations.
  • Trained and served as an operational resource for other staff and/or students, as well as supervising lower-level staff.
  • Conducted workshops and/or presentations to students, parents, and regarding financial aid policies and procedural issues.
  • Served as a liaison with state, federal, tribal, and other agencies; to assist students and parents with financial aid information, admissions, account balances, and registration processes.
  • Responded to inquiries and researched, and resolved problems related to financial aid transactions and day-to-day administrative and operational issues.

University Registrar

WorldQuant University
07.2019 - 01.2022
  • Created diplomas for potential graduates using Microsoft Word.
  • Communicated with students all around the world via email to assist them in obtaining education equivalency documentation to qualify for school.
  • Researched different policies in different countries to determine if they were equivalent to education policies in the United States.
  • Developed new policies and procedures in accordance with state and federal academic policies.
  • Managed the New Orleans office, maintaining campus security integrity, and dissemination of student records
  • Generated reports to all campus staff.
  • Verified, audited, and validated admissions documents.
  • Prepared all documentation for accreditation and met all aspects of DEAC evaluation to obtain accreditation.
  • Assisted foreign students in obtaining national equivalence documentation from national credential services to meet educational board standards.
  • Managed departmental front office including supplies inventory and coordinating facilities requests.


Campus Registrar

Blue Cliff College
06.2018 - 04.2019
  • Served as a campus leader to provide guidance to other staff.
  • Counseled students on academic intelligence, intervened in disciplinary situations; and provided the students with outside resources for assistance.
  • Created spreadsheets using Microsoft excel to develop more efficient documentation processes.
  • Provided both campuses with updated reports daily via email and in person on campus census, courses available, graduation rates, attendance, ect.
  • Ensured that everyone at the campus adhered to federal and state education regulations, by providing updated documentation from our corporate office.
  • Oversaw student admissions and graduation processes.
  • Participated in student services committees and initiatives.
  • Ensuring records were updated with new grades, attendance, and finances, etc.
  • Oversaw all operations in the registration process. (record creation, course schedule building, classroom assignment, grade processing, transcript issuance, and student enrollment verification.
  • Established and maintained collaborative and effective working relationships with a diverse group of leaders across the college.
  • Enforced the provisions of the Family Education Rights and Privacy Act (FERPA) and acts as the college's chief compliance officer.
  • Participated in commencement activities; certified all student record documents related to degree completion and produced diplomas.


Learning Center Coordinator

Blue Cliff College
05.2018 - 06.2018
  • Managed the Learning Resource Center.
  • Was responsible for student safety and Learning Center security.
  • Maintained computer equipment by performing updates on outdated software, performed virus scans, and reported broken systems to outside vendors.
  • Provided tutoring for students in preparation for exams.
  • Recorded meeting minutes from advisory board meetings, transcribing them from a voice recording to a Word document.
  • Updated all campus boards with current information, and maintained employee files to stay in compliance with campus audits.
  • Created flyers for events using Microsoft Office suite.
  • Maintained the center's library programs, and updated the college catalog system, and applications.
  • Conducted workshops using Microsoft PowerPoint for all students in different stages of their programs to offer additional support.
  • Performed edits and transcribed meeting minutes, and conducted advisory board meetings between instructors, campus staff, and third-party stakeholders.
  • Offered tutoring to students preparing for course exams, and state certification testing.
  • Assisted both campuses in additional administrative support as needed.
  • Worked with the human resources department to ensure that employees had the necessary equipment and supplies they needed to perform their jobs effectively.

Campus Operations Coordinator

University Of Phoenix
01.2013 - 04.2018
  • Worked at several campus locations to ensure attendance was recorded.
  • Created reports using Microsoft excel to maintain inventory.
  • Organized events by emailing students to increase evolvement.
  • Managed campus relations with the community, representing UOPX to the community to develop networking opportunities and maintain relationships with key community groups.
  • Served as acting manager to handle all issues while my manager was absent.
  • Made judgment calls regarding student issues, vendor issues and campus-related issues.
  • Served as a primary communication link between the campus and the community to ensure the campus's goals and priorities reflect the community's needs and comply with the mission, vision, values, goals, and educational plan.
  • Promoted college workshops, classes, and other activities to target audiences and represent the university to community groups and job fairs.
  • Acted as a lead worker over assigned staff. Provided training, oversight, and input on employee performance reviews.
  • Facilitated the developed campus emergency procedures; for the building and campus emergencies and responded to appropriate administrators for immediate follow-up regarding incidents, and ensured proper documentation and reporting procedures were met.
  • Prepared written reports consisting of qualitative and quantitative data, draft publications, brochures, and other documents as needed.
  • Oversaw all aspects of room/space allocation at multiple campuses including facilities scheduling for classes and special events.

Student Services Coordinator

University Of Phoenix
11.2011 - 01.2013
  • Ensured the campus reported proper utilization activity.
  • Completed reports using Microsoft Excel to determine classroom utilization.
  • Created awards for employees who achieve weekly goals using Microsoft Publisher.
  • Assisted students with writing projects to increase their grades.
  • Created flyers in Microsoft Publisher to keep students current on-campus activities.
  • Planned and organized campus activities to increase campus moral.
  • Provided administrative assistance to the Director and Learning Resource Supervisor.
  • Generated sensitive and complex reports, documents, and personnel documentation using advanced word processing; processed purchase requisitions and monitored department budgets; and authorized expenditures according to established guidelines.
  • Participated in selecting, training, and providing day-to-day lead work direction to lower-level full and part-time staff; assigned and monitored work competencies, accuracy, and conformance.
  • Coordinated services including, but not limited to: tutoring, course advisement, academic coaching, disability, and career services, peer mentoring, and personal counseling.
  • Oversaw and assisted with the maintenance and monitoring of recordkeeping to ensure an efficient system of facilitating program planning.
  • Developed and maintained program statistical tracking systems and scheduled student services; ensured accurate entry of student data into appropriate systems, student files, and records.
  • Developed and maintained a variety of statistical records and reports and conducted programs and services and evaluated the effectiveness of current programs and analyzed student learning outcomes in applicable programs.
  • Oversaw the day-to-day operation of the student services program or center.


Deputy Clerk

Civil District Court
08.2006 - 11.2011
  • Assisted civilians, attorneys, and media to obtain court documents.
  • Checked court documents in their final stages to determine if all costs were paid, by all parties to determine if the judge could render a judgment.
  • Filed multiple court documents to ensure all proceedings were filed in a timely manner.
  • Campaigned for local government officials on behalf of the court for voter's support.
  • Assisted in archiving older files to make room for others.
  • Learned how court proceedings worked so I could be able to explain that information to non-court workers' case status.
  • Provided case information over the phone or by mail to close out cases.
  • Handled intake of legal documents and assisted customers at the counter to search for public records regarding probate, family, and civil matters.
  • Processed notary renewals and notarized court documents.
  • Answered phones and assisted the public, attorneys, and media outlets in the filing of new cases, answering questions, setting court dates, and other requests.
  • Provided information, assistance, and documentation to individuals involved in ongoing court proceedings in preparation for the court date.
  • Prepared, reviewed, and processed legal documents, correspondence, and motions, and ordered cases before the court.
  • Collected fines, and fee payments to determine the dismissal of a court record.
  • Filed documents physically or electronically, as well as worked in the court warehouse in archiving and organizing older documents.

Education

MBA - Business Administration

University of Phoenix
Phoenix, AZ
08.2016

Bachelor of Science - Information Technology

University of Phoenix
Phoenix, AZ
09.2013

Associate of Arts - Foundations of Business

University of Phoenix
Phoenix, AZ
06.2011

Skills

  • Microsoft Office Suite
  • Computer Troubleshooting
  • Interpersonal Skills
  • Oral Communication
  • Problem Solving
  • Decision Making
  • Adaptability Skills
  • Analytical Ability
  • Critical Thinking
  • Written Communication

Timeline

Uber Partner

Uber Technologies Inc.
01.2023 - Current

Campus Registrar

Unitech Training Academy
08.2022 - 01.2023

Financial Aid Officer

Unitech Training Academy
01.2022 - 08.2022

University Registrar

WorldQuant University
07.2019 - 01.2022

Campus Registrar

Blue Cliff College
06.2018 - 04.2019

Learning Center Coordinator

Blue Cliff College
05.2018 - 06.2018

Campus Operations Coordinator

University Of Phoenix
01.2013 - 04.2018

Student Services Coordinator

University Of Phoenix
11.2011 - 01.2013

Deputy Clerk

Civil District Court
08.2006 - 11.2011

MBA - Business Administration

University of Phoenix

Bachelor of Science - Information Technology

University of Phoenix

Associate of Arts - Foundations of Business

University of Phoenix

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Heather Crawford