Heather Creeley
Lake City
Summary
Dedicated CNA with extensive experience at Trenton Medical Center, skilled in vital signs monitoring and compassionate patient care. Proven ability to enhance patient satisfaction through effective communication and personalized care plans. Committed to maintaining HIPAA compliance while fostering a safe and supportive environment for clients.
Overview
14
14
years of professional experience
Work History
CNA
Trenton Medical Center
05.2023 - 10.2025
- Assisted clients with daily living activities, ensuring comfort and safety
- Monitored patient vital signs and reported changes to healthcare team
- Administered medications as prescribed, maintaining accurate records
- Collaborated with families to develop personalized care plans
- Educated clients on health management and self-care techniques
- Maintained cleanliness of work environment, adhering to infection control procedures
- Supported integration of technology for efficient client care management
- Trained new staff on best practices in patient care and safety protocols
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
CNA
GT Independence-Self Directed Care
10.2019 - 11.2022
- Assisted clients with daily living activities, ensuring comfort and safety
- Monitored patient vital signs and reported changes to healthcare team
- Administered medications as prescribed, maintaining accurate records
- Collaborated with families to develop personalized care plans
- Educated clients on health management and self-care techniques
- Maintained cleanliness of work environment, adhering to infection control procedures
- Supported integration of technology for efficient client care management
- Trained new staff on best practices in patient care and safety protocols
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
CNA
RMC Hospital
01.2021 - 12.2021
- Assisted clients with daily living activities, ensuring comfort and safety
- Monitored patient vital signs and reported changes to healthcare team
- Administered medications as prescribed, maintaining accurate records
- Collaborated with families to develop personalized care plans
- Educated clients on health management and self-care techniques
- Maintained cleanliness of work environment, adhering to infection control procedures
- Supported integration of technology for efficient client care management
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Assistant Manager
Sunstop
05.2018 - 09.2021
- Managed daily operations, ensuring efficient workflow and staff coordination.
- Assisted in training new team members on company policies and procedures.
- Implemented inventory control measures to reduce discrepancies and improve accuracy.
- Developed schedules to optimize staff coverage during peak hours.
- Coordinated with vendors to ensure timely delivery of products and supplies.
- Analyzed sales data to identify trends and recommend inventory adjustments.
- Led customer service initiatives, enhancing client satisfaction and retention rates.
- Supported management in strategic planning sessions for store promotions and events.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Sales Associate
First Coast Homes
02.2012 - 09.2015
- Assisted customers in selecting home designs and features to meet their needs.
- Conducted property tours, effectively showcasing community amenities and model homes.
- Supported sales team by managing client inquiries and providing timely follow-up communications.
- Collaborated with marketing to promote new properties through social media and local events.
- Maintained up-to-date knowledge of market trends and competitor offerings to inform sales strategies.
- Streamlined customer feedback processes to enhance service delivery and client satisfaction.
- Organized promotional events, increasing community engagement and brand visibility within target markets.
- Developed relationships with clients, fostering trust and loyalty throughout the home-buying journey.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Columbia County High School
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Basic life support
- Dressing assistance
- Maintaining confidentiality
- Patient transfers
- Compassionate communication
- Emotional support
- Complex Problem-solving
- Emergency response
- Medication administration
- Wound care
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Patient advocacy
- Health monitoring
- Patient hygiene assistance
- Lifting and transferring
- Toileting assistance
- Infection control practices
- Recording vital signs
- Safety precautions
- Collecting vital signs
- Bedside manner
- Compassionate
- Patient lifting
Timeline
CNA
Trenton Medical Center
05.2023 - 10.2025
CNA
RMC Hospital
01.2021 - 12.2021
CNA
GT Independence-Self Directed Care
10.2019 - 11.2022
Assistant Manager
Sunstop
05.2018 - 09.2021
Sales Associate
First Coast Homes
02.2012 - 09.2015
High School Diploma -
Columbia County High School