Heather Cripe

Front Desk Manager

• Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
• Worked with room service, housekeeping, maintenance and security to meet all guest needs.
• Generated reports on occupancy levels, revenue figures and customer feedback.
• Oversaw cash and credit card payment transactions at the front desk.
• Developed lasting relationships with guests that built loyalty and drove hotel revenue.

• Trained new employees on store policies, procedures and customer service standards.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Supervised cash handling processes to ensure accuracy of transactions.
• Reviewed inventory and sales records to prepare reports for management and budget departments.
• Delegated work to staff, setting priorities and goals.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.