Heather Crisafulli
Baraboo,WI
Summary
Quality assurance professional with strong background in inspecting and ensuring product standards. Skilled in identifying defects, maintaining compliance with regulations, and implementing corrective actions. Known for teamwork, adaptability, and consistently delivering results. Dependable and skilled in using quality control tools and methodologies.
Overview
9
9
years of professional experience
Work History
Quality Assurance Inspector
Teel Plastics
Baraboo, WI
03.2024 - Current
- Inspecting in-process and finished products to ensure quality standards are met (both visually and with use of various gages and equipment)
- Monitoring production operations to ensure product is properly packed and packaged
- Communicating with Quality and Production regarding NCMs/problems with product on the line and previous orders
- Releasing product for shipment
- Calibrating gages as needed -Rejecting unacceptable parts/materials
- Data entry
Operator Technician 1
Teel Plastics
Baraboo, WI
12.2021 - 03.2024
- Setting up and tearing down lines according to set up sheet
- Changing out tooling/screen when needed
- Measuring and packing/inspecting parts
- Cleaning/Ensuring a safe work environment
- Using equipment to move finished product
- Operating Healthcare extrusion lines using various equipment
- Filled out shrink/capability studies when needed for in process product
- Contributed to a positive work environment by fostering open communication among team members and addressing concerns promptly
- Provided on-the-job training to newly hired workers and team members
- Operated and monitored machinery to ensure optimal production efficiency
- Conducted quality inspections to maintain product standards and compliance
- Collaborated with team members to troubleshoot equipment malfunctions
- Trained new operators on safety protocols and operational procedures
- Assisted in achieving production goals by consistently meeting deadlines and maintaining high-quality output
- Collaborated with team members to troubleshoot issues, ensuring minimal downtime and maintaining productivity
- Operated various types of machinery proficiently, adapting quickly to new technologies as they were introduced in the workplace
- Enhanced safety standards by strictly adhering to company guidelines and conducting thorough equipment inspections
Operator/Packer
Teel Plastics, Inc.
07.2021 - 12.2021
- Operated machinery for efficient production of plastic products.
- Monitored quality control processes to ensure product standards were met
- Trained new team members on equipment operation and safety protocols
- Conducted routine maintenance on machinery to minimize downtime
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers
- Provided on-the-job training to newly hired workers and team members
- Increased overall product quality through meticulous attention to detail during operation processes
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency
Business Operations Coordinator
Wyndham Destinations
Wisconsin Dells, WI
02.2019 - 02.2020
- Greeting and qualifying touring guests
- Collecting and validating all guest information
- Assigning tours to Sales Agents and providing information to Sales & Marketing department as necessary
- Providing exceptional customer service to all guests and answering phones and guest questions in a professional manner
- Completing daily tour reconciliation in all systems, filing and securing all documents per procedures
- Maintaining property owner information per PII and PCI standards
- Assisting supervisor by providing additional administrative support to internal departments
Guest Services Representative
Wilderness Hotel & Golf Resort
Wisconsin Dells, WI
07.2018 - 01.2019
- Greeting/checking guests in and out of hotel
- Cash handling/card processing
- Assembling check in packets
- Getting guests acquainted with the resort and where amenities are located
- Providing exceptional customer service to all guests
Material Handler 1
LSC Communications
Baraboo, WI
03.2017 - 10.2017
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers
- Mentored new hires on safety protocols and operational procedures for material handling tasks.
- Using forklifts/warehouse equipment to move materials
- Transported inventory items to appropriate locations
- Packed items into appropriate containers for shipment
- Kept storage areas organized, clean, and secure to fully protect company assets
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards
Education
Associate's of Applied Science - Business Administration
Kaplan University
01-2013
High school diploma - General Studies
Baraboo High School
10-2001
Skills
- Attention to detail
- Quality assurance
- Manufacturing
- Customer Service
- Computer literacy
- Quality inspections
- File management
- Quality control tools
- Visual inspection
- Non-conformance reporting
- ISO standards
- Product inspection
- Measurement techniques
- Calibration procedures development
- Blueprint reading
- Preventive measures
- Non-destructive testing
- Error correction
- Documentation evaluation
- Preventative maintenance
- Calibration techniques
- Test equipment calibration
- Production experience
- Visual inspections
- Defect identification
- Inspections and reviews
- Quality processes
- Inspection procedures
- Training and mentorship
- Materials testing
- Employee supervision
- Color matching
- Blueprint interpretation
- Equipment calibration
- Process improvement
- OSHA compliance
- Safety protocols
- Error reduction
- Good manufacturing practices
- Inspection and testing reports
- Decision-making
- Critical thinking
- Word processing
- Sample testing
- Item sorting
Timeline
Quality Assurance Inspector
Teel Plastics
03.2024 - Current
Operator Technician 1
Teel Plastics
12.2021 - 03.2024
Operator/Packer
Teel Plastics, Inc.
07.2021 - 12.2021
Business Operations Coordinator
Wyndham Destinations
02.2019 - 02.2020
Guest Services Representative
Wilderness Hotel & Golf Resort
07.2018 - 01.2019
Material Handler 1
LSC Communications
03.2017 - 10.2017
High school diploma - General Studies
Baraboo High School
Associate's of Applied Science - Business Administration
Kaplan University