heather critchfield
Fairport,NY
Summary
Focused Administrative Assistant with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Manager
Winn Companies
09.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Correctional Officer
Wayne County Jail
06.2008 - Current
- Inspected cells and conducted random searches of common areas
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates
- Detected potential threats and quickly defused conflicts
- Maintained clear and open communications with all facility areas to support safe operations
- Informed inmates and visitors of rules, safety and security procedures and responsibilities
- Supervised residents during meal distribution and intake, recreation time and work-site performance
- Applied non-violent response tools and physical restraint during problematic situations
- Enforced resident behavior management protocols and drafted incident reports for infractions
- Received property from incoming inmates, provided receipts and inspected items for contraband
- Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs
Warranty Administrator
Ballantine RV and Marine
08.2007 - 06.2008
- Kept thorough records of service actions and customer information
- Stayed up to date on factory announcements and recalls
- Organized claims paperwork and booked appointments with customers
- Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments
- Called insurance companies to ascertain pertinent information regarding policies
- Complied with confidentiality regulations in handling customer information
- Checked documentation for appropriate coding, catching errors and making revisions
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology
- Composed business correspondences for supervisors, managers and other professionals
- Examined claims, records and procedures to grant approval of coverage
- Analyzed insurance organizational structures, business and intermediaries; studied basic documents, including common clauses, policies and insurance contracts
Warranty Clerk
Johnston RV Country
01.2001 - 08.2007
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients
- Verified policy holder data, including age, contact number and physical address
- Complied with confidentiality regulations in handling customer information
- Checked documentation for appropriate coding, catching errors and making revisions
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology
- Verified patients had proper insurance coverage prior to procedures or appointment scheduling
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Corresponded with insurance customers and agents to obtain or relay information on account status changes
- Modified, updated and processed existing policies and claims to reflect changes in beneficiary, amount of coverage and type of insurance
- Composed business correspondences for supervisors, managers and other professionals
- Handled modification and updating of policies
- Examined claims, records and procedures to grant approval of coverage
- Created master spreadsheet to record procedures, denials and approvals
Receptionist
Wayne County Jail
08.2000 - 08.2001
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Sorted incoming mail and directed to correct personnel each day
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Answered phone calls, provided information to callers and connected callers to appropriate people
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Greeted visitors and directed them to appropriate areas, verifying reasons for visit and additional information that may have been needed
- Determined needs of visitors and provided information or solutions
- Maintained office safety by screening visitors, updating logs and issuing temporary passes
Education
Associate Degree - Criminal Justice
Finger Lakes Community College
Canandaigua, NY05.2000
Skills
- Security Checks
- Firearms Training
- Conduct Reporting
- Control Room Maintenance
- Head Counts
- Contraband Searching
- Disciplinary Actions
- Emergency Response
- Inmate Population Control
- Facility Inspections
- Corrections
- Inmate Transport
- Incident Reporting
- Inmate Supervision
- Dedication
- Interpersonal Communication
- Detail-Oriented
- Practical Problem Solving
- Ethics
- Public Safety
- Inmate Restraint
- Restraint Techniques
- Self-defense
- Rule Enforcement
- Firearm Safety
- Inmate Rights Preservation
- Cell Inspections
- First Aid Certification
- Safety and Security
- Security Procedures
- Jail Order
- Time Management
- Safety Precautions
- Criminal Rights
- Office Administration
- Organization and Multitasking
- Relationship Building
- Critical Thinking
- Accounting Procedures
- Customer Service Management
- Administrative Support
- Scheduling and calendar management
- Business Administration
- Microsoft Office Suite
- Team Collaboration
- Account Reconciliation
- Recordkeeping and Reporting
- Strategic Planning
- Documentation and control
- Credit and collections
- Quality Standards
- Process Improvement
- Bookkeeping
- Training and coaching
- Data Management
- Mail handling
- Event Planning
- Records Management
- Research
- Microsoft Office
- Attention to Detail
- Data Entry
- Active Listening
- Goal Setting
- Analytical Thinking
- Planning and Prioritization
- Records and Database Management
- Company Representation
- Administrative background
- Vendor relationships
- Report Writing
- Electronic Filing Systems
- Facility Maintenance
- Operational Improvements
- Operational Reporting
Certification
- Microsoft Office Specialist, Excel, Word, PowerPoint Certifications – Microsoft Corporation.
- Security Clearance Levels e.g., Confidential, Secret,(Not directly a certification but often required/preferred by employers in government-related roles).
- NYS Correctional Acadamy
- CPR/AED Certification
- NYS Driver's License
- First Aid Certification
Timeline
Administrative Manager
Winn Companies
09.2022 - Current
Correctional Officer
Wayne County Jail
06.2008 - Current
Warranty Administrator
Ballantine RV and Marine
08.2007 - 06.2008
Warranty Clerk
Johnston RV Country
01.2001 - 08.2007
Receptionist
Wayne County Jail
08.2000 - 08.2001
Associate Degree - Criminal Justice
Finger Lakes Community College
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