Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Cromer

Cartersville,GA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

11
11
years of professional experience

Work History

Office Manager and Real Estate Assistant

Bamford And Company
04.2020 - 12.2021
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
  • Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
  • Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
  • Ensured compliance with real estate laws and regulations through meticulous record-keeping practices and staying up-to-date on industry changes.
  • Expedited contract negotiations by acting as a liaison between agents, clients, attorneys, and other parties involved in the transaction.
  • Provided top-notch customer service to clients during property viewings while highlighting key features of homes or commercial spaces.
  • Collaborated closely with photographers to showcase properties effectively through high-quality images for online listings.
  • Kept agents informed of potential new leads by monitoring MLS updates regularly to identify new opportunities within the local market.
  • Prepared and maintained accurate property listings, sales contracts and closing documents.
  • Maintained efficient office operations by handling errands and administrative functions.

Front Office Administrative Assistant

Jasper Contractors
07.2018 - 04.2020
  • Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
  • Streamlined communication for management by reviewing correspondence, arranging conference calls, and preparing meeting materials.
  • Safeguarded company information by maintaining strict confidentiality in all matters related to client accounts and internal operations.
  • Assisted in increasing sales leads through diligent customer service and timely follow-up on inquiries.
  • Collaborated with various departments to ensure smooth daily operations, resolving administrative issues as they arose.
  • Managed document control processes by updating databases, scanning records, and archiving files for easy retrieval.
  • Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Reduced late payment penalties by closely monitoring due dates and managing timely payments.

Front Office Administrative Assistant

Apex Fence Company
03.2017 - 07.2018
  • Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
  • Streamlined communication for management by reviewing correspondence, arranging conference calls, and preparing meeting materials.
  • Assisted in increasing sales leads through diligent customer service and timely follow-up on inquiries.
  • Collaborated with various departments to ensure smooth daily operations, resolving administrative issues as they arose.
  • Managed document control processes by updating databases, scanning records, and archiving files for easy retrieval.
  • Contributed to a professional office environment by greeting visitors courteously and directing them to the appropriate personnel or resources.
  • Expedited project completion by assisting colleagues with clerical tasks such as typing documents, proofreading material, and formatting presentations.
  • Coordinated events logistics including venue selection, catering arrangements, invitations distribution, registration tracking, facilitating equipment setup for successful company functions.
  • Facilitated prompt resolution of customer complaints via email or phone communication leading to increased customer satisfaction ratings.
  • Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
  • Contributed to company branding initiatives through effective management of promotional materials, ensuring consistent messaging across various platforms.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collect patient and client documents and information upon referral.
  • Performed monthly financial reporting and recorded payments to keep accounting system updated.
  • Monitored office supplies by checking inventory and placing orders.
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
  • Streamlined billing processes for increased efficiency and reduced errors through meticulous organization.
  • Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
  • Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
  • Expedited payment collection by consistently following up on overdue accounts and sending payment reminders.
  • Reduced late payments through consistent communication with clients and proactive problem-solving efforts.

Lead Private Pre-K Teacher

Primrose
08.2017 - 05.2018
  • Developed strong relationships with parents and guardians, resulting in increased parent involvement and support for classroom activities.
  • Enhanced students'' critical thinking skills by incorporating hands-on learning experiences and problem-solving exercises into daily instruction.
  • Evaluated student progress through regular assessments, using data to inform instructional decisions and improve overall student achievement.
  • Provided one-on-one support to struggling students, offering targeted interventions and additional resources to help them succeed academically.
  • Implemented positive behavior management strategies within the classroom, fostering a safe and supportive learning environment for all students.
  • Managed diverse classrooms of varying sizes, successfully accommodating individual learning needs while maintaining a cohesive group dynamic.
  • Designed creative bulletin boards and displays that showcased student work and promoted a sense of pride in their accomplishments.
  • Utilized differentiated instruction techniques to address the unique learning styles of each student within the class.
  • Established open lines of communication with families through regular newsletters, conferences, phone calls, and emails – strengthening home-school connections.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.

Lead Preschool Teacher

Carrington Academy
11.2016 - 08.2017
  • Enhanced preschoolers'' learning experiences by incorporating creative and interactive teaching methods in daily lessons.
  • Developed individualized lesson plans for each student, resulting in increased academic growth and understanding.
  • Fostered a nurturing and inclusive classroom environment where all students felt comfortable participating and sharing ideas.
  • Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
  • Attended professional development workshops regularly, staying up-to-date with current early childhood education trends and techniques for enhanced instruction quality.
  • Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
  • Empowered students as leaders by assigning age-appropriate responsibilities within the classroom community, fostering independence and self-confidence among preschoolers.

GA Pre-K Assistant Teacher

Sprayberry Academy
01.2014 - 11.2016
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
  • Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
  • Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
  • Implemented differentiated instruction techniques to address diverse learning needs of the students in the class.
  • Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
  • Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.
  • Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Provided one-on-one and group-based learning support focused on student progress.
  • Assisted in lessons, curriculum and homework planning.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Worked with teacher and administrators to enforce school policies and procedures.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.

Office Administrator

Custom Contracting Services And Remodeling
01.2011 - 12.2013
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained electronic and paper filing systems for easy retrieval of information.

Education

Associate of Arts - Early Childhood Education

East Georgia State College
Statesboro, GA
12.2014

Skills

  • Group and Individual Instruction
  • Differentiated Instruction
  • Peer Mentoring
  • Lesson Planning
  • Academic Goals
  • Student Relations
  • Classroom Management
  • Child Development
  • Customer Service
  • Team Supervision
  • Expense Reporting
  • Administrative Support
  • Contract Administration
  • Workforce Management
  • Billing
  • Bookkeeping
  • Employee Supervision
  • Supply Management
  • Operations Management
  • Office Management
  • Financial Reporting
  • Scheduling and Calendar Management
  • Project Management
  • Meeting Planning
  • Payroll Processing
  • Organizational Skills
  • Scheduling
  • Excellent Multi-Tasking Ability
  • Problem Solving
  • Time Management
  • Decision Making
  • Effective Communication
  • Team Leadership
  • Call Management
  • Complaint Resolution
  • Sales Closing
  • Traditional Marketing
  • Works Well Independently
  • Strong Organizational Skills
  • Client Management

Timeline

Office Manager and Real Estate Assistant

Bamford And Company
04.2020 - 12.2021

Front Office Administrative Assistant

Jasper Contractors
07.2018 - 04.2020

Lead Private Pre-K Teacher

Primrose
08.2017 - 05.2018

Front Office Administrative Assistant

Apex Fence Company
03.2017 - 07.2018

Lead Preschool Teacher

Carrington Academy
11.2016 - 08.2017

GA Pre-K Assistant Teacher

Sprayberry Academy
01.2014 - 11.2016

Office Administrator

Custom Contracting Services And Remodeling
01.2011 - 12.2013

Associate of Arts - Early Childhood Education

East Georgia State College

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Heather Cromer