Heather Cromie
Lindenhurst,NY
Summary
Experience with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of dental software, scheduling, and resource allocation to drive operational success. Highly dependable, versatile and reliable leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Office Manager
Bay Premier Dentistry
08.2022 - 08.2025
- Streamlined office operations by implementing efficient scheduling systems for patient appointments.
- Coordinated communication between dental staff and patients to enhance service delivery and patient satisfaction.
- Managed inventory of office supplies, ensuring availability while minimizing excess costs.
- Oversaw daily financial transactions, maintaining accuracy in billing and insurance processing.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Managed scheduling and coordination to ensure smooth operations and productivity.
- Completed bi-weekly payroll for 8 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Office Manager
Coast Dental
06.2021 - 08.2022
Office Manager
Smile Design Dentistry
06.2020 - 06.2021
Dental Assistant, Receptionist, Office Manager
Bright Now! Dental
08.2012 - 04.2020
Education
High School Diploma -
F W Springstead High School
Spring HillE.F.D.A. -
Central Florida Institute
Palm Harbor, FLSkills
- Scheduling and calendar management
- Customer service
- Office administration
- Customer relations
- Workflow optimization
- Payroll processing
- Account reconciliation
- Credit and collections
- Financial reporting
- Treatment Plan Presentation
- Multitasking and organization
- Insurance verification, claim submission
Timeline
Office Manager
Bay Premier Dentistry
08.2022 - 08.2025
Office Manager
Coast Dental
06.2021 - 08.2022
Office Manager
Smile Design Dentistry
06.2020 - 06.2021
Dental Assistant, Receptionist, Office Manager
Bright Now! Dental
08.2012 - 04.2020
High School Diploma -
F W Springstead High School
E.F.D.A. -
Central Florida Institute