Heather Croot

Banquet and Events Manager

7 Cedars Casino

07.2007 - 07.2021

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Investigated and integrated enhanced service and team management strategies to boost business profits.
Limited portion sizes and used garnishes to control food costs.
Maintained compliance with company policies and procedures for food safety, sanitation and quality.
Oversaw training of more than 5 team members.
Orchestrated positive customer experiences at all stages by overseeing every area of planning operations.
Reviewed and approved employee schedules and timesheets.
Controlled labor hours and inventory costs through hands-on management and proactive changes.
Set schedules for staff by planning and designating shifts and hours.
Communicated with customers to answer questions or concerns.
Increased sales by 30% through effectively training employees, closely monitoring regional and local markets and managing inventories.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Investigated and integrated new strategies to expand business operations and grow customer base.
Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Increased monthly gross sales and exceeded goals for sales, revenue and profit margins.
Built relationships with customers and community to establish long-term business growth.
Collaborated with upper management to implement continuous improvements and exceed team goals.