Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HEATHER CROUCH

TOMBALL

Summary

Passionate and dedicated recent graduate with a strong academic foundation and a deep commitment to nurturing student growth. I've actively pursued alternative classroom experiences—including volunteering, tutoring, mentoring, and observational learning—that have strengthened my instructional skills and classroom management abilities. Skilled in building strong relationships with students. Known for my enthusiasm, adaptability, and strong communication, I am eager to bring creativity and care into the classroom as I begin my teaching journey.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Soft Collections

TTEC
11.2024 - 02.2025
  • Identified account errors to improve payment compliance, boosting efficiency and reducing discrepancies.
  • Utilized effective negotiation techniques to facilitate payment arrangements, significantly decreasing delinquency rates.

Data Entry

TTEC
04.2023 - 11.2024
  • Perform data entry tasks with precision, maintaining 100% accuracy.
  • Ensure data integrity through meticulous attention to detail.

Customer Service Representative

TTEC
11.2022 - 04.2023
  • Assisted customers with inquiries, achieving high satisfaction ratings through effective communication.
  • Resolved complex issues, improving response times and enhancing customer loyalty.

Sommelier

The Empty Glass
08.2010 - 03.2020
  • Guided customers in wine selection for meals and events, enhancing dining experiences.
  • Evaluated wine labels and vintages to provide top recommendations, boosting customer satisfaction.
  • Gained comprehensive wine knowledge, including flavors, regions, and techniques, improving service quality.

Education

Bachelor of Business -

Western Governor's University
03.2025

Associate of Sonography - undefined

College of Healthcare Professions
12.2020

Skills

  • Leadership
  • Strategic Thinking
  • Critical Thinking
  • Time Management
  • Active Listening
  • Adaptability
  • Creativity
  • Team Collaboration
  • Emotional Intelligence
  • Interpersonal Skills
  • Relationship Building
  • Conflict Resolution

Certification

  • Leadership Training Graduate - TTEC
  • Strategic Thinking & Innovation Certificate - WGU
  • Management Certificate - WGU
  • Leadership Certificate - WGU

Timeline

Soft Collections

TTEC
11.2024 - 02.2025

Data Entry

TTEC
04.2023 - 11.2024

Customer Service Representative

TTEC
11.2022 - 04.2023

Sommelier

The Empty Glass
08.2010 - 03.2020

Associate of Sonography - undefined

College of Healthcare Professions

Bachelor of Business -

Western Governor's University

Similar Profiles

CREATE PROFILE