Heather Crouse
Elkton,MD
Summary
Organized Administrative Assistant with experience in office operations, calendar management, invoicing, and record keeping. Proficient in Microsoft Excel and Google platforms, customer service, and front-desk coordination. Supports team efficiency through clear communication and strong follow-through. Passionate about community programs that enhance educational opportunities for youth.
Overview
1
1
Language
27
27
years of professional experience
Work History
Partner
Elk Creek Home Improvements
Elkton , Maryland
06.2024 - Current
- Negotiated contracts between partners or vendors in order to obtain favorable terms for the company.
- Reviewed project scopes and prepared accurate estimates for proposals.
- Coordinated crews, materials, and schedules across job sites.
- Communicated with clients about timelines, changes, and service details.
- Consulted homeowners on roofing, siding, and exterior upgrade options.
Administrative Assistant
State Line Liquors
Elkton, Maryland
04.2000 - Current
- Facilitated daily office operations for State Line Liquors, ensuring smooth workflow.
- Coordinated appointments and managed calendars for management staff to optimize scheduling.
- Assisted staff with administrative tasks and provided front desk coverage, enhancing overall support.
- Answered phones and assisted customers with store information.
- Processed invoices, purchase orders, and payment records.
- Processed invoices for payment using accounting software applications.
- Updated inventory and sales files using office systems.
- Organized filing systems for vendor and employee records.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Sorted and categorized files for easy access., developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
Elementary Education
Wilmington University
New Castle, DE01-2005
Skills
- Client communication
- Project scheduling
- Invoice processing
- Microsoft Excel
- Office administration
- Attention to detail
- Agriculture interest
- Youth mentoring and support
Languages
Spanish
Limited
Affiliations
- Volunteer Cecil County 4H
- Volunteer Bobbie Ann's Dance Studio
- Coach and Volunteer Mount Aviat Academy
Timeline
Partner
Elk Creek Home Improvements
06.2024 - Current
Administrative Assistant
State Line Liquors
04.2000 - Current
Elementary Education
Wilmington University