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Heather Crupi
Saint Augustine,FL
Summary
Dedicated professional with extensive experience in talent support and logistics. Recognized for strong active listening and effective communication, contributing to streamlined operations and improved stakeholder relations across various projects.
Overview
30
30
years of professional experience
Work History
Talent Assistant
MopTop Inc
Tuckerton, NJ
07.2017 - Current
- Guided child actor through audition processes, including self-tape and in-person performances.
- Coordinated travel logistics for child actor, providing necessary support and supervision during on-set and school activities.
- Assisted in communication with agents, managers, and public relations representatives. Supported coordination with various stakeholders to enhance information flow. Helped facilitate dialogue between team members and external partners.
Cashier
Acme Markets, Inc
Tuckerton, NJ
03.2015 - 07.2016
- Processed customer transactions efficiently, ensuring accurate cash handling and balancing registers.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment for shoppers.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Table Games Dealer
Borgata Casino & Hotel
Atlantic City, NJ
11.2005 - 04.2010
- Dealt various table games, ensuring compliance with gaming regulations and house rules.
- Managed player interactions, fostering a welcoming and engaging gaming environment.
- Collaborated with floor supervisors to optimize game flow and maintain operational efficiency.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Learned and followed company procedures to maintain consistency and standards.
Table Games Dealer
Mohegan Sun Casino
Uncasville, CT
09.1996 - 2002
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Dealt cards and compared hands to determine winners of games such as blackjack.
Education
High School Diploma -
Waterford High School
Waterford, CT06.1991
Skills
- Team player
- Attention to detail
- Reliability
- Team collaboration
- Active listening
- Effective communication
Timeline
Talent Assistant
MopTop Inc
07.2017 - Current
Cashier
Acme Markets, Inc
03.2015 - 07.2016
Table Games Dealer
Borgata Casino & Hotel
11.2005 - 04.2010
Table Games Dealer
Mohegan Sun Casino
09.1996 - 2002
High School Diploma -
Waterford High School