Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Cruse

Carthage,TX

Summary

Knowledgeable professional with experience in retail industry and proven track record of exceeding sales targets and driving efficiency through innovative solutions. Offers excellent communication and organizational skills, with talents for negotiating and building relationships with vendors.

Overview

35
35
years of professional experience

Work History

Independent Personal Beauty Consultant

Mary Kay-Heather Cruse
09.2013 - Current
  • Maintained display areas for cleanliness and organization.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Recommended specific beauty products to meet individual customer needs.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Demonstrated cosmetic application best practices to achieve desired styles.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Maintained & updated all social media accounts.

Residential & Office Cleaning

You've Got It Maid- Heather Cruse
08.2017 - 08.2022
  • Used time management and efficient cleaning methods to meet deadlines.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Kept building entryway glass clean and polished for professional presentation.
  • Emptied trashcans and transported waste to collection areas.

Child Care Provider

Heather's Half-Pint Academy- Heather Cruse
11.2014 - 08.2017
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Met with parents about daily activities, positive developments, and issues.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Maintained all documents and paperwork required by the State of Minnesota
  • Maintained annual policy and procedure changes and improvements as per recommendation and requirements by the State of Minnesota
  • Maintained all bookkeeping for accounts payable and receivable.

Senior Purchasing Assistant

Mann Lake LTD
02.2009 - 10.2014
  • Maintained complete documentation and records of all purchasing activities.
  • Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
  • Established and managed supplier and vendor relationships.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Oversaw purchase order shipments by managing deadlines and cancellation dates.
  • Performed negotiations for contract terms and conditions.
  • Oversaw supplier related activities and monitored supplier performances.
  • Processed purchase orders and invoices in accordance with company procedures.
  • Computed and created purchase orders in [System] to monitor stock levels, verify purchase requisitions, and expedite customer orders.

Administrative Manager

Village Motors
01.1998 - 04.2010
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Coordinated customer, vendor and stakeholder relations for smooth communication flows.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Processed all required paperwork for titling vehicles for customers.
  • Maintained and updated company website with new inventory information
  • Sold and processed paperwork for all car warranty purchases.
  • Processed employee payroll
  • Processed all accounts payable and receivable

Bank Teller

First National Bank North
10.1996 - 12.2001
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Food Service Worker

Dairy Queen
04.1988 - 10.1996
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Opened and closed store for employer.
  • Made bank deposits and change orders for cash drawer maintenance daily.

Education

Bemidji State University
Bemidji, MN

High School Diploma -

Walker-Hackensack-Akeley Sec.
Walker, MN
05.1993

Skills

  • Social Media Manager
  • Product Ordering
  • Inventory Management Procedures
  • Collect Payments
  • Selling Skills
  • Individualized Assessments
  • Positive Reinforcement Methods
  • Project Management
  • Workflow Processes
  • Deposit and Withdrawal Management
  • Daily Logs
  • Vendor Management
  • Supplier Quotes
  • Vendor Communication and Negotiation

Timeline

Residential & Office Cleaning

You've Got It Maid- Heather Cruse
08.2017 - 08.2022

Child Care Provider

Heather's Half-Pint Academy- Heather Cruse
11.2014 - 08.2017

Independent Personal Beauty Consultant

Mary Kay-Heather Cruse
09.2013 - Current

Senior Purchasing Assistant

Mann Lake LTD
02.2009 - 10.2014

Administrative Manager

Village Motors
01.1998 - 04.2010

Bank Teller

First National Bank North
10.1996 - 12.2001

Food Service Worker

Dairy Queen
04.1988 - 10.1996

Bemidji State University

High School Diploma -

Walker-Hackensack-Akeley Sec.

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