Heather Crutcher
Henderson,KY
Summary
Dynamic professional with a proven track record in operations management and relationship building at Tlc Cleaning Service. Skilled in enhancing workplace safety and maximizing asset longevity through effective preventative maintenance. Adept at fostering team collaboration and driving customer satisfaction, ensuring compliance with industry standards while maintaining high-quality service.
Overview
24
24
years of professional experience
Work History
Industrial Cleaner
Tlc Cleaning Service
08.2024 - Current
- Eliminated potential fire hazards by diligently removing combustible dust from machinery and surfaces.
- Maximized the lifespan of company assets by performing preventative maintenance on industrial equipment.
- Enhanced workplace safety by conducting thorough industrial cleaning and maintaining a hazard-free environment.
- Demonstrated adaptability in learning new techniques for handling specialized cleaning equipment or chemicals when required.
- Ensured compliance with OSHA regulations by adhering to established safety protocols during cleaning tasks.
- Maintained proper inventory levels of cleaning supplies, preventing unnecessary downtime due to shortages.
- Supported quality control initiatives by maintaining cleanliness standards in production areas.
Machine Operator
Clarks Webstaruant
07.2023 - 08.2024
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Sales Agent
Homerun Products
02.2017 - 02.2023
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Store Manager
HorseHead Tobacco
01.2002 - 02.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
Education
Associate of Science - Business Management
Daymar College
KY10-2021
Skills
- Relationship building
- Operations management
- Sales management
- Organizational skills
- Computer skills
- Payroll Operations
Timeline
Industrial Cleaner
Tlc Cleaning Service
08.2024 - Current
Machine Operator
Clarks Webstaruant
07.2023 - 08.2024
Sales Agent
Homerun Products
02.2017 - 02.2023
Store Manager
HorseHead Tobacco
01.2002 - 02.2017
Associate of Science - Business Management
Daymar College