Heather Small
Pensacola,FL
Summary
I am seeking a position within Regions where I can use my talents, skills, and education to contribute to a teams success.
I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
RBI
Regions Bank
05.2024 - Current
- Demonstrated strong organizational and time management skills while managing multiple tasks.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided customer records, account statements and copies of checks.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Audited fellow teller currency to contribute to dual-control procedures.
- Maintained accurate records of customer transactions in line with bank procedures.
Supervisor
Bath and Body Works
04.2023 - 05.2024
- Demonstrated exceptional skills in holiday hiring processes, including sourcing, interviewing, and selecting candidates to meet seasonal staffing needs
- Effectively onboarded seasonal staff members by developing training programs, providing resources, and fostering a positive work environment
- Ensured continued training for associates through regular assessments, feedback sessions, and roll playing
- Organize documentation for performance planning processes to ensure accuracy and organization.
- Achieved high levels of customer satisfaction through effective communication and problem-solving skills
Store Manager
Bath and Body Works
06.2021 - 04.2023
- Demonstrated exceptional skills in holiday hiring and training processes to effectively onboard seasonal staff members and ensure operational success.
- Manage communication for performance planning to ensure clear and effective communication among team members
- Organize documentation for performance planning processes to ensure accuracy and organization.
- Achieved high levels of customer satisfaction through effective communication and problem-solving skills
- Successfully coordinated and implemented floor sets in adherence to company standards within specified deadlines
- Resolved visual standard differences in the moment by quickly identifying discrepancies and implementing immediate solutions
Store Manager
Starbucks
06.2019 - 03.2021
- Developed a team to open new location
- Demonstrated consistent growth in key performance indicators (KPIs) from the initial store opening phase.
- Demonstrated exceptional leadership by leading the District in customer connection satisfaction ratings
- Played a key role in the development of leaders across the district by providing guidance and support
- Served as the District Manager Proxy, assuming leadership responsibilities in the absence of the District Manager
Store Manager
Claire’s
09.2017 - 05.2019
- Manage communication and documentation for performance planning, including coordinating meetings, creating reports, and tracking progress
- Achieved high levels of customer satisfaction through effective communication and problem-solving skills
Assistant Store Manager
Claire’s
04.2015 - 09.2017
- Managed backroom operations including rotation and maintenance of freight
- Register, customer care, open/closing registers and paperwork.
- Training new hires, team building, performance coaching.
Key holder
Claire’s
12.2011 - 03.2015
- Provided outstanding customer service to consistently surpass client expectations and guarantee maximum satisfaction
Education
Studied - Biology
Texas Tech University
Lubbock, TXSkills
- Bookkeeping
- Schedule Management
- Payroll
- Training
- Performance Coaching
- Recruiting
- Customer Service excellence
- Periodic Performance Reviews
- KPI
- Problem solving
- Adaptability
- Self-Motivated
- Critical Thinking
- Merchandizing
- Sales performance management
- Point of Sale
- Deposits
- Money Management
- Data management
- Conflict resolution
- Verbal communication
- Self-Directed
- Teamwork and collaboration
- Good Telephone Etiquette
Timeline
RBI
Regions Bank
05.2024 - Current
Supervisor
Bath and Body Works
04.2023 - 05.2024
Store Manager
Bath and Body Works
06.2021 - 04.2023
Store Manager
Starbucks
06.2019 - 03.2021
Store Manager
Claire’s
09.2017 - 05.2019
Assistant Store Manager
Claire’s
04.2015 - 09.2017
Key holder
Claire’s
12.2011 - 03.2015
Studied - Biology
Texas Tech University
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