Heather Curran
Indian Trail,NC
Summary
Resourceful outreach coordinator with 8 years of experience coordinating and monitoring community and church led outreach activities. Develops and executes outreach strategies and action plans based on corporate objectives and regional priorities with goal of increasing the awareness of Jesus to the community in and around Matthews. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Outreach Director/Contractor
Elevation Church
03.2023 - Current
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Collaborated with community members to develop and implement service initiatives.
CEO
The Methodized Mom
04.2019 - Current
- Founder of The Methodized Mom Health and Fitness Program.
- Developed custom fitness and nutrition programs for clients
- Analyzed clients' eating habits, outlined areas for improvement and developed goal plans with ideal life changes to support wellness.
- Calculated nutritional requirements to assess adequacy of diet and nutrition support.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
- Improved general health of clients by sharing nutrition information and fitness tips.
- Monitored clients' progress and compared to pre-determined health targets.
- Delivered virtual personal training sessions using company app.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Led organization by establishing business direction and actualizing operational plans to meet goals.
- Built high-energy, forward-thinking team to modernize legacy operations and keep organization agile in changing conditions.
- Monitored company performance by measuring and analyzing results and minimizing impact of variances.
Branch Manager
Fifth Third Bank
04.2014 - 09.2016
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Designed sales and service strategies to improve revenue and retention.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Supported outside sales force in servicing and obtaining new business.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Obtained new borrowers and retained existing borrowers to maintain consistent growth in accounts and receivables.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Disciplined employees to encourage compliance with company policies and procedures.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Established and built customer relationships through targeted outreach and initiatives.
- Read personal and commercial financial statements, contextualizing loan or credit applications with credit history and general financial status of applicants.
Personal Banker
Citizens Bank
05.2006 - 04.2014
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Followed operational standards, promoting security, risk management and compliance.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Met with customers to analyze financial needs and maximize sales opportunities.
- Leveraged phone, e-mail, and video channels to perform regular customer outreach.
- Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs.
Personal Trainer
Golds Gym ~
05.2007 - 08.2010
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Communicated with clients to determine goals and performed client assessments.
- Conducted new member appointments following company standards and requirements.
- Updated fitness activities and programs information on website and through member communications.
- Helped with racking weights and in maintaining neat, organized and clean club.
- Created personal training experiences for clients.
- Supervised exercise and fitness areas of club and assisted members with personal programs.
- Enforced safe exercise equipment use, reminding members of rules and guiding techniques.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
Personal Trainer
Holiday Inn
05.2002 - 05.2007
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Communicated with clients to determine goals and performed client assessments.
- Arranged motivational exercise programs to promote healthy lifestyle choices.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Assisted clients with developing reasonable diets and nutritional guidelines.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Promoted facility amenities, programs and membership benefits.
- Informed clients of fitness tools available to assist in goal achievement.
Education
Bachelor of Science - Exercise Physiology
Bridgewater State University
Bridgewater, MA01.2006
High School Diploma -
Franklin High School
Franklin, MA06.2002
Skills
- Current CPR/AED Certification
- Operational Systems
- Partnership Cultivation
- Public Outreach
- Event Organization
- Community Outreach Programs
- Volunteer Management
- Spiritual Leadership
Timeline
Outreach Director/Contractor
Elevation Church
03.2023 - Current
CEO
The Methodized Mom
04.2019 - Current
Branch Manager
Fifth Third Bank
04.2014 - 09.2016
Personal Trainer
Golds Gym ~
05.2007 - 08.2010
Personal Banker
Citizens Bank
05.2006 - 04.2014
Personal Trainer
Holiday Inn
05.2002 - 05.2007
Bachelor of Science - Exercise Physiology
Bridgewater State University
High School Diploma -
Franklin High School
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