Heather Cushing
Fredericksburg,VA
Summary
Dental assistant with expertise in equipment sterilization and patient education at Let’s Smile Dental. Proven ability to enhance office efficiency through effective communication and team collaboration. Successfully trained new staff, ensuring adherence to HIPAA and OSHA regulations while maintaining a clean, safe environment for optimal patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Assistant
Let’s Smile Dental
01.2022 - Current
- Assisted dentists with patient examinations and procedures to enhance operational efficiency.
- Managed patient records using dental software, ensuring accuracy and compliance with regulations.
- Educated patients on oral hygiene practices, fostering improved health outcomes and patient satisfaction.
- Prepared treatment rooms by sterilizing instruments and setting up necessary equipment for procedures.
- Trained new staff on office protocols and clinical procedures, promoting a cohesive team environment.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
Team Leader
Dicks Sporting Good
06.2021 - 01.2022
- Led team in achieving sales targets through effective coaching and performance management.
- Streamlined inventory management processes, enhancing accuracy and reducing stock discrepancies.
- Developed training programs to onboard new staff, improving overall team productivity and morale.
- Implemented customer service initiatives, elevating the shopping experience and increasing customer loyalty.
Assistant Manager
Dollar Tree
04.2021 - 06.2021
- Supervised daily operations and ensured compliance with company policies.
- Trained team members on merchandising standards and customer service excellence.
- Managed inventory levels and facilitated restocking processes to enhance product availability.
- Assisted in implementing promotional displays to increase sales visibility and customer engagement.
- Ensured accurate cash handling procedures during transactions to maintain financial integrity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Team Lead
Sky Zone Trampoline Park
06.2018 - 09.2020
- Oversaw daily operations ensuring safety and compliance with park regulations.
- Led team training sessions to enhance staff performance and customer service skills.
- Coordinated scheduling and staffing to optimize workforce efficiency during peak hours.
- Implemented process improvements that increased operational efficiency and guest satisfaction.
- Managed inventory levels, ensuring adequate supplies for activities and maintenance needs.
- Analyzed customer feedback to identify areas for service enhancement and operational adjustments.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
High School Diploma -
Riverbend High School
Fredericksburg, VA11.2019
Skills
- Dental radiography
- Equipment sterilization
- Treatment room setup
- Team collaboration
- Patient scheduling
- Oral hygiene education
- Patient education
- Patient services
- HIPAA compliance
- OSHA regulations
- Taking X-rays
- Communication
Certification
- X-ray
- CPR
Timeline
Dental Assistant
Let’s Smile Dental
01.2022 - Current
Team Leader
Dicks Sporting Good
06.2021 - 01.2022
Assistant Manager
Dollar Tree
04.2021 - 06.2021
Team Lead
Sky Zone Trampoline Park
06.2018 - 09.2020
High School Diploma -
Riverbend High School