Summary
Overview
Work History
Education
Skills
Volunteer Experience
Websites
References
Timeline
Generic

Heather Cushman

Bremerton,WA

Summary

Meticulous, results-focused sales, marketing, and customer service professional with over 10 years of experience managing processes and coordinating business operations in high-traffic, fast-paced environments, including 6 years of B2B sales experience. Adept at contributing to company profitability by generating revenue, leveraging, and implementing strategic sales techniques. Demonstrated ability to build and maintain key relationships while engaging with customers and prospects to enhance the customer experience, and promote sales and upsells. Experienced in coordinating/planning events. Maintains focus on process improvement and quality initiatives. Exceptional organizational and interpersonal skills, and works effectively with all management and coworkers.

Overview

14
14
years of professional experience

Work History

Account Executive

Lish
Seattle, WA
09.2024 - Current
  • Secured new business with 13 active subscribers, generating $450K in annual revenue.
  • Conducted outbound prospecting and lead generation to build relationships with potential clients.
  • Led sales cycle stages, including presentations, negotiations, and closures with decision-makers in Greater Seattle.
  • Generated leads through networking, canvassing, email campaigns, and cold calls.
  • Tracked sales activities using CRM Spiro.ai for performance evaluation and opportunity management.
  • Pursued high-value opportunities via targeted prospecting initiatives.

Corporate Sales Executive (Remote)

Foodja
San Diego, CA
10.2018 - 10.2024
  • Developed and maintained a local database of corporate client prospects, managing outreach efforts.
  • Achieved recognition as Top Sales Rep by exceeding monthly sales goals at 200%, and generating over $1M in new sales.
  • Trained and mentored new sales representatives to enhance team performance.
  • Collaborated across Customer Service, Operations, and Marketing departments to optimize client satisfaction.

Marketing Manager / Virtual Assistant

GO DESIGN
San Diego, CA
07.2011 - 10.2018
  • Managed strategic crowdfunding and email marketing campaigns, including researching 500+ popular blog sites to establish networking partnerships to promote an innovative product through Kickstarter.
  • Collaborate with the marketing team to promote and exceed project funding goals within three (3) days; created/managed Excel spreadsheets for data tracking and administrative purposes.
  • Managed email database of 5,000+ contacts and executed email campaigns to inform customers of new product upgrades and promotions.

Corporate Catering Delivery Partner (Independent Contractor)

GRUBHUB
San Diego, CA
11.2015 - 09.2018
  • Delivery specialist partnering with 100+ local San Diego restaurants to provide quality service for corporate food delivery and catering set-up for large customer base, including coordinating/completing multiple deliveries within given deadlines.
  • Perform pre-delivery vehicle preparation and checking orders for quality/accuracy and provide quality customer service while maintaining professional relationships and positive interactions with both customers and restaurants.
  • Process order paperwork and payment transactions for multiple orders per day and execute cash management duties.
  • Manage customer complaints or issues by offering satisfactory resolutions without involving management.

Merchandising Specialist

MOSAIC
Bremerton, WA
05.2013 - 12.2013
  • Provided Head Office support within voluntary experiences and affiliations based on specific deadlines; built/maintained business partnerships with retail associates and managers across three (3) assigned retail stores.
  • Managed product displays, plan-o-grams, product pricing, and product presentation in adequate quantities; assisted product flow process from stockroom to sales floor.

Education

Bachelor of Arts - Communications

University of South Carolina
Spartanburg, SC

Skills

  • Direct sales and account management
  • CRM software proficiency
  • Business development strategies
  • Sales quota achievement
  • Lead qualification and demos
  • Outbound prospecting techniques
  • Lunch and learn facilitation
  • Data Analysis
  • Team collaboration skills
  • Proficient in ZoomInfo and LinkedIn Sales Navigator
  • Problem-solving abilities
  • Customer relationship management
  • Event planning and coordination
  • Microsoft Office and Google Suite proficiency
  • B2B sales expertise
  • Sales forecasting techniques
  • Networking capabilities
  • Effective communication skills
  • Pipeline management strategies
  • Sales presentations delivery
  • Cross-selling strategies

Volunteer Experience

  • USS San Francisco, Events Coordinator for Family Readiness Group (FRG), 2014, 2015
  • USS Alabama, Secretary for Family Readiness Group (FRG), 2012, 2013

References

References available upon request.

Timeline

Account Executive

Lish
09.2024 - Current

Corporate Sales Executive (Remote)

Foodja
10.2018 - 10.2024

Corporate Catering Delivery Partner (Independent Contractor)

GRUBHUB
11.2015 - 09.2018

Merchandising Specialist

MOSAIC
05.2013 - 12.2013

Marketing Manager / Virtual Assistant

GO DESIGN
07.2011 - 10.2018

Bachelor of Arts - Communications

University of South Carolina

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