Heather D. Norman
Whitehall,Ohio
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
27
27
years of professional experience
Work History
Executive Assistant to the Vice President
S.W.A.G. Benefits Group, LLC.
03.2021 - Current
- Supplied sales and marketing support to sales reps.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Organized and coordinated conferences and monthly meetings.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Wrote reports, executive summaries and newsletters.
- Volunteered to help with special projects of varying degrees of complexity.
SUPERVISOR
Discovery Financial Services
09.2019 - 03.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
SUPERVISOR
Alliance Data
01.2015 - 08.2019
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
ASSOCIATE- COLLECTIONS
Alliance Data
09.2013 - 12.2014
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
TELEMARKETER
GC Services
01.2011 - 08.2013
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded and updated customer information in online systems.
- Answered calls, took messages, and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
TELEMARKETING MANAGER
AmerAssist
01.2008 - 12.2010
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
TELEMARKETER
AmerAssist
01.2004 - 12.2007
- Answered questions about company offerings with knowledgeable responses about products and services.
- Built relationships with customers using strong persuasion and active listening skills.
- Called prospective customers in designated market area to qualify leads.
- Completed daily and weekly sales reporting using assigned tools.
EXECUTIVE ADMINISTRATOR
Cardinal Builders
01.1997 - 12.2003
- Planned both internal and external events and staff trainings.
- Managed key executive office staff and prioritized workloads.
- Prepared and distributed memos describing company's administrative policies and procedures to all staff members.
- Developed monthly reports.
Education
Bachelor of Science (B.S.) - Forensic Science
OHIO DOMINICAN UNIVERSITY
Columbus, Ohio03.1989
High School Diploma -
IRONTON HIGH SCHOOL
Ironton, Ohio05.1988
Skills
- Invoice Processing
- Strategic Planning
- Business Administration
- Business Writing
- Self-Motivated
- Verbal And Written Communication
- Administrative Procedures
- Effective Working Relationships
References
References available upon request
Timeline
Executive Assistant to the Vice President
S.W.A.G. Benefits Group, LLC.
03.2021 - Current
SUPERVISOR
Discovery Financial Services
09.2019 - 03.2021
SUPERVISOR
Alliance Data
01.2015 - 08.2019
ASSOCIATE- COLLECTIONS
Alliance Data
09.2013 - 12.2014
TELEMARKETER
GC Services
01.2011 - 08.2013
TELEMARKETING MANAGER
AmerAssist
01.2008 - 12.2010
TELEMARKETER
AmerAssist
01.2004 - 12.2007
EXECUTIVE ADMINISTRATOR
Cardinal Builders
01.1997 - 12.2003
Bachelor of Science (B.S.) - Forensic Science
OHIO DOMINICAN UNIVERSITY
High School Diploma -
IRONTON HIGH SCHOOL
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