Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Heather Dacus

Rossville,TN

Summary

Dynamic Store Manager at Baskin-Robbins with a proven track record in personnel development and customer relations. Successfully implemented innovative programs to enhance employee loyalty and reduce turnover. Skilled in inventory management and cash handling, fostering a positive environment that drives team performance and customer satisfaction.

Overview

28
28
years of professional experience

Work History

Store Manager

Baskin-Robbins
05.1997 - Current
  • Supervise guests at front counter, answering questions regarding products.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Reconcile daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Approve regular payroll submissions for employees.
  • Manage inventory control, cash control, and store opening and closing procedures.
  • Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Complete point of sale opening and closing procedures.

Automotive Title Clerk/Accounts Payable Clerk

Triumph Auto Sales
08.2021 - 06.2024
  • Communicated with customers to resolve common title issues.
  • Contacted [State] Motor Vehicle Department to determine status of pending titles.
  • Calculated and remitted state sales tax, service, and other charges.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
  • Utilized various online databases and public land records to verify ownership information.
  • Paid attention to detail while completing assignments.
  • Prepared vendor invoices and processed incoming payments.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Matched purchase orders with invoices and recorded necessary information.
  • Inspected account books and recorded transactions.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.

Education

Heating,Air Conditioning And Refrigeration - HVAC

Moore Tech
Memphis,TN
05-2019

Skills

  • Hourly shift management
  • Promotional planning
  • Personnel development
  • Store operations oversight
  • Inventory management
  • Customer service
  • Employee scheduling
  • Documentation and reporting
  • Customer relations
  • Recruitment and hiring
  • Cash management
  • Accurate money handling
  • Friendly and positive

Timeline

Automotive Title Clerk/Accounts Payable Clerk

Triumph Auto Sales
08.2021 - 06.2024

Store Manager

Baskin-Robbins
05.1997 - Current

Heating,Air Conditioning And Refrigeration - HVAC

Moore Tech

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