Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather D'Agosto

Summary

Seasoned Maitre D' from The Historic Old Bermuda Inn, adept in orchestrating memorable events with over 30 years of expertise in catering and restaurant service. Excelled in enhancing guest experiences through effective communication and upselling, while leading teams with poise and ensuring meticulous attention to detail. Demonstrated proficiency in food safety and operational efficiency, contributing significantly to venue reputation and revenue.

Overview

2017
2017
years of professional experience

Work History

Banquet Server

Island Chateau
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Carried trays of food out to handout with other servers.
  • Made salads and other items for buffet and cocktail hour displays.
  • Helped the bridal parties in the bridal suite with beverage and food.

Maitre D'

The Historic Old Bermuda Inn
02.2013 - 06.2016
  • Welcomes guests, guest of honor/s and hosts in a warm and friendly manner.
  • Was promoted from Banquet server to Maitre D' within 5 months of employment.
  • Off Premise catering jobs for customers and owner of the catering hall at homes for private parties. Brought the food and setup and broke down chafing dishes and other beverage and food items.
  • Get items the host needs displayed at the event and have them placed properly.
  • Seating arrangements are accurate such as the tables are at the right location and the required amount of seating.
  • Supported servers and food runners with keeping the dining area clean and ready for guests to enter the room.
  • Effectively Communicating with the management team and the kitchen team regarding details of the different events. Address any special requests or concerns from guests.
  • Had a meeting with the servers to let them know what food was available to the guests. I gave them slips to fill out with dinner choices that they would tally and give back to me to submit on my overall count to the chef and kitchen team.
  • Getting liquor from locked cabinet. Getting cakes from the storage area for a party. Preparing beer, wine and soda tables and punch bowls.
  • Maintaining ambiance of the dining room area including the lighting and overall cleanliness of the party room, connecting rooms and rest rooms.
  • Worked with many vendors such as DJs, entertainers, event planners and florists.
  • Provided training to new servers and food runners and overseeing their performance and ensuring that all staff members adhere to the catering halls standards of service.
  • Administrative tasks such as submitting the official headcount of number of guests and the room checkoff list.
  • Presented cakes for every event and cut the cake for guests to eat.
  • Upselling of alcohol and special menu items to enhance the guest experience and contribute to the catering halls revenue.
  • Addressing any issues or complaints from guest promptly and professionally to make sure they have a positive dining experience.
  • Host events such as communions, sweet 16s, showers, and weddings etc.
  • Breaking down of current event and resetting for the next days event. Cleaning floors, setting tables, fresh linen, glassware and silverware.
  • The coffee station and all the items in the back area are put back and organized.

Education

Associate of Science - Visual Communication

Gibbs College
New York
02-2002

High School Diploma -

Tottenville High School
Staten Island, NY
06-1993

Skills

  • Ability to communicate effectively with customers, staff and vendors
  • Multitasking, organizational and problem solving skills
  • Over 30 years of experience of catering service and restaurant service
  • Food safety awareness
  • Team management
  • Customer service focus
  • Attention to detail
  • Poise, professionalism and patience
  • Cultural sensitivity
  • Safe food handling
  • Food running
  • Table setting
  • Upselling
  • Restaurant operations

Timeline

Maitre D'

The Historic Old Bermuda Inn
02.2013 - 06.2016

Banquet Server

Island Chateau

Associate of Science - Visual Communication

Gibbs College

High School Diploma -

Tottenville High School

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Heather D'Agosto