Heather Dalessio
Greenville,NC
Summary
Customer Service Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
15
15
years of professional experience
Work History
Labor/Construction Worker
Dalessio Remodeling
Kill Devil Hills, NC
01.2010 - Current
- Coordinated with other workers onsite to ensure efficient completion of tasks.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Notified supervisors of faulty operations and defective materials to improve production.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Transported materials from one site location to another using trucks or trailers.
- Provided assistance to supervisors when needed completing additional duties as assigned.
House Cleaner
Self Employed
Kill Devil Hills, NC
01.2010 - Current
- Swept, mopped, vacuumed and polished floors of all types.
- Cleaned homes following specific and detailed protocols and requests.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
Assistant Manager
Whitecap Car Wash
Kill Devil Hills, NC
03.2024 - 12.2024
- Managed customer service inquiries and complaints in a timely manner.
- Recruited and trained new employees to meet job requirements.
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
Cashier
Speedway Gas Station
Kill Devil Hills, NC
11.2022 - 01.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Checked personal identifications during alcohol and tobacco sales.
Server
Captain George's Seafood Restaurant
Kill Devil Hills, NC
02.2020 - 02.2022
- Responded to ad hoc cleaning duties at end of shift.
- Implemented feedback from customers to improve service quality and menu offerings.
- Prepared dining areas for next patrons by collecting dirty dishes and glasses.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server
Jolly Roger restaurant
Kill Devil Hills, NC
04.2020 - 06.2021
- Responded to ad hoc cleaning duties at end of shift.
- Implemented feedback from customers to improve service quality and menu offerings.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided exceptional service to high volume of daily customers.
Education
High School Diploma -
Seymour High School
Seymour Connecticut05-1994
Associate of Arts - Business
Southern Connecticut State University
References
References available upon request.
Timeline
Assistant Manager
Whitecap Car Wash
03.2024 - 12.2024
Cashier
Speedway Gas Station
11.2022 - 01.2024
Server
Jolly Roger restaurant
04.2020 - 06.2021
Server
Captain George's Seafood Restaurant
02.2020 - 02.2022
Labor/Construction Worker
Dalessio Remodeling
01.2010 - Current
House Cleaner
Self Employed
01.2010 - Current
High School Diploma -
Seymour High School
Associate of Arts - Business
Southern Connecticut State University