Heather Dalton
Cashiers,NC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Dependability, flexibility, and a willingness to learn are some of the skills I value. I believe communication is key in any setting. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Front Desk Agent
Hampton Inn & Suites By Hilton
04.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Enforced policies and procedures to increase efficiency.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experience for all guests.
Front Office Receptionist
Brook Trout Inn
02.2022 - 12.2023
- Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Streamlined office operations for increased efficiency, implementing organized filing systems and optimizing appointment scheduling processes.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Child Care Center Teacher
Gordon Center For Children
08.2011 - 05.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Encouraged use of technology to support student learning.
- Introduced new teaching methods such as project-based learning, resulting in increased student engagement and motivation.
- Modeled positive behavior and communication skills for students.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
Education
No Degree -
Western Carolina University
Cullowhee, NCSkills
Event Coordination
Housekeeping
Front Desk Management
Problem-Solving
Guest Relations
Team Supervision
Staff Scheduling
Data Gathering
Teamwork and Collaboration
Oral and written communications
Team Oversight
Credit and cash payments
Timeline
Front Desk Agent
Hampton Inn & Suites By Hilton
04.2023 - Current
Front Office Receptionist
Brook Trout Inn
02.2022 - 12.2023
Child Care Center Teacher
Gordon Center For Children
08.2011 - 05.2022
No Degree -
Western Carolina University
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