Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Heather Daniel

Chesapeake,VA

Summary

Hard working person looking for an opportunity to advance in the administrative world. Quick learner when it comes to new tasks and works well with others. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Office Manager / Administrator

Rencon Door And Glass
11.2019 - Current
  • Office Manager / Administrator to a multi-million a year Commerical Construction company
  • Monthly Billing ie. Procure, Textura, GCPay, AIA and Quickbooks
  • Accounts Payable
  • Creates and distributes weekly schedules for field employees
  • Check 5512's for discrepancies and submits 5512's to GC
  • Sworn Statements and Lien Waivers monthly
  • Facilitates smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Handles sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Assistant Association Manager

Cypress Trail RV Resort
08.2018 - Current
  • Answering incoming calls, emails and faxes
  • Make reservations and take payments
  • Daily settlements
  • Handle guest/owner complaints
  • Issue guest/owner equipment
  • Owner relations
  • Guest relations.

TCO II / Dispatcher

Fort Myers Police Dept
12.2015 - 09.2018
  • Calmly receives and transmits all emergency and non-emergency radio traffic
  • Queries warrant checks on civilians officers are out with / confirms if wanted
  • Enters lost/stolen articles, vehicles, and people into NCIC with accuracy and ease
  • Lien and title checks through NCIC with other states
  • Calmly relays pertinent information to officers on scene and/or enroute.

Dispatcher

Montgomery County E-911
10.2012 - 12.2015
  • Calmly receives routine emergency / non-emergency 911 telephone calls
  • Test and properly operates TDD/TTY phone systems
  • Effectively communicates with other public service agencies
  • Dispatches emergency personnel and equipment using established protocol
  • Prepares warrants checks, queries protection orders and condition of release files related to calls for service
  • Prepares and maintains accurate records and logs on all radio transmissions, telephone calls, and all other communication equipment
  • Operates computer inquiry terminal to obtain information on persons and vehicles through related database systems.

Booking Clerk

Montgomery County Sheriff's Dept
06.2010 - 10.2012
  • Received and processed arrestees
  • Ran subjects through NCIC for local and out of state warrants
  • Maintained court records
  • Checked bond sheets for accuracy
  • Answered phone calls and answered public inquiry questions with accuracy.

Education

Skills

  • Customer Service (10 years)
  • Call Center (5 years)
  • Customer Care (5 years)
  • Training
  • Microsoft Word (4 years)
  • Organizational Skills (10 years)
  • Retail sales (2 years)
  • Customer Service Skills (10 years)
  • Forklift (1 year)

Certification

Driver's License

Additional Information

  • More than 5 years of call taking and dispatching
  • Excellent oral and written communications
  • Extremely composed under pressure, remains calm in high stress situations
  • Remarkably empathetic, composed and tactful; works well in high pressure situations
  • Adapts well to changing situations and fast paced environments

Timeline

Office Manager / Administrator

Rencon Door And Glass
11.2019 - Current

Assistant Association Manager

Cypress Trail RV Resort
08.2018 - Current

TCO II / Dispatcher

Fort Myers Police Dept
12.2015 - 09.2018

Dispatcher

Montgomery County E-911
10.2012 - 12.2015

Booking Clerk

Montgomery County Sheriff's Dept
06.2010 - 10.2012

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Heather Daniel