Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Daniel

Indianapolis,IN

Summary

Seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives.

Overview

25
25
years of professional experience

Work History

Research Administrator and Laboratory Leader

Indiana University School of Medicine
Indianapolis, IN
07.2015 - Current

Grant writing and proposal development for federal, industry, and foundation proposals.

10 years of pre- and post-award grant management experience.

Large-Scale & Multi-Investigator Proposal Coordination (i.e., U54s and U01s)

Facilitates the development of strategic initiatives to amplify research funding opportunities.

Prepares reports summarizing research activities and outcomes.

Reviews proposals for completeness and adherence to external funding guidelines before submission.

Facilitates communication between researchers, funding agencies, and administrative offices.

Provides training and support to laboratory faculty and staff on grant proposal submissions, grant management processes, and proposal submission systems.

Visionary Team Leadership and Staff Supervision.

Performance Management and Mentorship.

Strategic Planning and Policy Implementation.

Workflow Optimization and Capacity Management.

Trains research project coordinators within the Wells Center for Pediatric Research.

Manages the day-to-day operation of a large-scale, fast-paced laboratory.

Budget Development and Fiscal Infrastructure Oversight.

Research Administration & Compliance Alignment.

Manage Regulatory Board Protocols (IACUC, IBC, IRB)

Records and Database Management.

Managed the day-to-day operation of a large-scale and fast-paced.

Oversaw laboratory data management policies.

Project Coordinator

Indiana University School of Medicine
Indianapolis, Indiana
02.2013 - 06.2015

Coordinated project timelines and deliverables across multiple teams and departments.

Organized project documentation and maintained records for easy access and reference.

Facilitated project meetings, capturing notes and action items for follow-up.

Assisted in budget tracking, ensuring adherence to financial guidelines throughout projects.

Coordinated with internal departments and external vendors to ensure the successful completion of tasks.

Provided direction, guidance, and support to team members throughout the duration of projects.

Maintained a detailed database of project information, including budgets, resources, and deliverables.

Received training in grant proposal submission and budgetary preparations by the Fiscal Officer and Principal Investigator.

Research Technician

Indiana University School of Medicine
Indianapolis, IN
06.2012 - 01.2013

Managed multiple colonies of genetically engineered mouse models.

Basic microscopy.

PCR analysis.

Sterile cell culture.

Electrophoresis and immunoblotting (Western).

Stock reagent preparation and dilution.

Data input and management.

Cell biology assays.

Bacterial culture.

Pharmacy Technician

CVS Pharmacy
Carmel, IN
08.2008 - 05.2012

Trained new pharmacy technicians and pharmacy students in operational procedures and customer service practices.

Managed inventory levels, ensuring timely restocking of pharmaceutical supplies.

Maintained, clean, and organized work areas to promote a safe environment for patients.

Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.

Checked expiration dates on medications to ensure that only unexpired products were dispensed.

Assisted the pharmacist with clearing a high volume of prescriptions, and responded to customer questions.

Resolved customer complaints in a timely manner, while maintaining professionalism at all times.

Ensured compliance with all federal, state, local laws, and company policies related to pharmacy operations.

Research Intern

Indiana University, Purdue University
Indianapolis, Indiana
05.2011 - 08.2011

Cross-immunity assay (Cross-reactivity)

Basic Microscopy.

Sterile Cell Culture.

Hemagglutination assay (HA)

Electrophoresis and immunoblotting (Western).

Stock reagent preparation and dilution.

Data input and management.

Independently design experiments to examine the function and regulation of RhoB and TNFAIP1 during kidney ischemia in Dr. Simon Atkinson’s laboratory at IUPUI.

Data Analysis

Report development.

Enzyme-linked immunosorbent assay (ELISA)

Shift Supervisor

CVS Pharmacy
Carmel, Indiana
08.2007 - 08.2008
  • Supervised daily operations and ensured compliance with company policies.
  • Trained new employees on store procedures and customer service standards.
  • Managed inventory levels and coordinated restocking of merchandise.
  • Oversaw cash handling and balanced registers at shift end.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Served as a role model for other employees by demonstrating professional behavior at all times.

Store Clerk

CVS Pharmacy
Carmel, Indiana
05.2000 - 08.2007
  • Managed cash register operations during peak hours.
  • Stocked shelves with merchandise and organized displays.
  • Maintained cleanliness and order in store areas.
  • Collaborated with team members to improve service quality.
  • Monitored inventory levels and reported shortages to management.
  • Addressed customer concerns and resolved issues promptly.
  • Organized store shelves according to product type and size.

Education

Bachelor of Arts - Biology

Purdue University
Indianpolis, IN
12-2011

Skills

  • Teamwork
  • Reliability and punctuality
  • Visual display arrangement
  • Customer service
  • Shelf stocking
  • Product knowledge
  • Sales goal achievement
  • Display setup
  • Retail store operations

Timeline

Research Administrator and Laboratory Leader

Indiana University School of Medicine
07.2015 - Current

Project Coordinator

Indiana University School of Medicine
02.2013 - 06.2015

Research Technician

Indiana University School of Medicine
06.2012 - 01.2013

Research Intern

Indiana University, Purdue University
05.2011 - 08.2011

Pharmacy Technician

CVS Pharmacy
08.2008 - 05.2012

Shift Supervisor

CVS Pharmacy
08.2007 - 08.2008

Store Clerk

CVS Pharmacy
05.2000 - 08.2007

Bachelor of Arts - Biology

Purdue University