HEATHER DAVENPORT
Fort Sumner
Summary
Experienced healthcare and administrative professional with 15+ years of expertise in dental, medical, and school-based health settings. Skilled in patient care, clinical coordination, dental assistance, and office management. Proven ability to manage confidential records, ensure compliance, and support community health initiatives. Highly organized, detail-oriented, and committed to improving patient outcomes and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Assistant / Front Desk Support
De Baca Dental
07.2023 - Current
- Assist dentist with restorative, cosmetic, and minor surgical procedures.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Manage scheduling, patient records, and insurance/billing tasks.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Fabricate temporary crowns/appliances; monitor dental inventory.
- Maintained sterilization protocols for instruments and equipment, ensuring compliance with health regulations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Clinical Care Coordinator
De Baca Family Practice Clinic
11.2017 - 07.2023
- Assisted physicians with patient exams, minor procedures, and chronic care management.
- Administered medications, immunizations, and lab specimen collection.
- Managed patient scheduling, insurance verification, prior authorizations, and referrals.
- Streamlined EHR documentation and clinical workflows, improving patient satisfaction.
- Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
- Facilitated timely access to appropriate healthcare services by assessing patient needs and coordinating referrals to specialists.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Supported chronic care and preventive health initiatives, improving outcomes.
- Facilitated communication between patients and healthcare providers to address concerns promptly.
SBHC Coordinator
De Baca Family Practice School-Based Health Clinic
01.2016 - 01.2023
- Coordinated student health services, Welligent data collection, health promotion, and risk-reduction programs.
- Facilitated Student Health Advisory Council meetings and community health fairs.
- Participated in quality improvement and compliance initiatives.
- Coordinated patient scheduling and managed appointment logistics to optimize clinic operations.
- Facilitated communication between healthcare providers and families, ensuring alignment on treatment plans.
- Monitored compliance with health regulations, promoting a safe environment for patients and staff.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Education
No Degree -
Clovis Community College
ClovisNo Degree -
Eastern New Mexico University
Skills
- Dental clinical assistance
- EHR/EMR Management & HIPAA Compliance
- Patient Education & Communication
- Care Coordination, Referrals & Chronic Care Management
- Scheduling, Billing, & Insurance Claims
- Regulatory & OSAH Compliance
- Community Outreach & Health Promotion
- Program Coordination & Quality Improvement
- Microsoft Office proficiency
Certification
- Basic Life Support (BLS)
- QPR Suicide Prevention Training
- PE/MOSAA Certified
- ABR-OE Certification
Timeline
Dental Assistant / Front Desk Support
De Baca Dental
07.2023 - Current
Clinical Care Coordinator
De Baca Family Practice Clinic
11.2017 - 07.2023
SBHC Coordinator
De Baca Family Practice School-Based Health Clinic
01.2016 - 01.2023
No Degree -
Clovis Community College
No Degree -
Eastern New Mexico University