Heather Davis
Carbondale,Illinois
Summary
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
27
27
years of professional experience
Work History
Food Service Worker
SIH, Memorial Hospital Of Carbondale
09.2022 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Participated in regular trainings to stay current on industry best practices and trends.
- Prepared variety of menu items following specific recipes to ensure customer satisfaction.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Assisted in menu development to cater to wider variety of dietary preferences.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Sales Manager
Aaron's Sales And Lease
04.2019 - 09.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
Appliance Sales Specialist
Cottons Murdale Ace Hardware
02.2017 - 03.2019
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Utilized [Software] to check item availability in store inventory.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Relayed information regarding current store promotions, sales and special events to customers.
- Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
- Maintained product knowledge to assist and educate customers on options available.
- Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Streamlined the sales process for increased efficiency and better client experience.
- Addressed customer concerns promptly, demonstrating empathy while providing effective solutions that retained business relationships.
- Partnered with marketing department in identifying promotional opportunities leading to increased foot traffic in the store resulting higher revenue.
- Developed strong relationships with suppliers, ensuring timely delivery of appliances and excellent support services.
- Enhanced customer satisfaction with personalized product recommendations based on their specific needs.
- Implemented effective merchandising strategies that showcased products in a visually appealing manner, enticing prospective buyers.
Manager
Sally's Beauty Supply
04.2015 - 02.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Customer Service Manager
Kroger
09.2011 - 04.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Researched and corrected customer concerns to promote company loyalty.
Hair Artist and Platform Sales Artist Specialist
Farouk Systems Inc
08.1997 - 07.2011
- Promote products to large clientele bases nationally and internationally
- Puts together a dynamic, music filled, and theatrical performance to draw in the crowd to promote sales and keep them coming back for more.
- Handles all of the music and performances of the models to conduct a successful show.
- Public Relations Manager for products and concepts to further advance salons
- Oversee multiple sales people in different regions
- Train and assist with advancement of product educators
- Train and educate hair stylists
- Produce sales reports reflecting projected sales and generated revenue
- Manage revenue projections on product sales and implementation
- Manage hair shows in different regions throughout the country
- Recruit models for the company
- Oversee multiple stylist technicians throughout shows
- Chief public relations officer for promoting CHI product line at Grammy Awards
Education
Cosmetologist -
John A Logan College
Carterville, ILHigh School Diploma -
Murphysboro High School
Murphysboro, IL08.1996
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Strong communication skills
- Complex Problem-solving
Accomplishments
- Supervised team of multiple staff members.
- Resolved product issue through consumer testing.
- Have proficient negotiation skills.
- Have won multiple sales awards.
- Went to the Grammy's for product relations.
Timeline
Food Service Worker
SIH, Memorial Hospital Of Carbondale
09.2022 - Current
Sales Manager
Aaron's Sales And Lease
04.2019 - 09.2022
Appliance Sales Specialist
Cottons Murdale Ace Hardware
02.2017 - 03.2019
Manager
Sally's Beauty Supply
04.2015 - 02.2017
Customer Service Manager
Kroger
09.2011 - 04.2015
Hair Artist and Platform Sales Artist Specialist
Farouk Systems Inc
08.1997 - 07.2011
Cosmetologist -
John A Logan College
High School Diploma -
Murphysboro High School
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