Heather Dawsey
West Monroe,LA
Summary
Experienced professional with a diverse skill set seeking employment in a role that fully utilizes my abilities. Strong track record of success in fast-paced environments and a passion for tackling challenges. Committed to delivering exceptional results and contributing to the overall success of the organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Hilton Garden Inn
01.2024 - Current
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Compile and balance cash receipts at the end of the day or shift
- Perform various financial activities such as cash handling, deposit preparation, and payroll
- Supervise and participate in kitchen and dining area cleaning activities
- Resolve customer complaints regarding food service
- Control inventories of food, equipment, and liquor, and report shortages to designated personnel
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services
- Observe and evaluate workers and work procedures to ensure quality standards and service, and participate in disciplinary documentation
Sales and Marketing Assistant
By Publishing
05.2016 - Current
- Assisted call-in customers with questions and orders.
- Improved social media presence by creating engaging content that resonated with target audiences, driving follower growth and enhancing brand recognition.
- Boosted sales revenue by developing and implementing targeted marketing strategies.
- Coordinated trade shows and events to showcase products, resulting in increased customer engagement and potential business opportunities.
- Enhanced client relationships through regular communication, addressing concerns, and providing prompt solutions.
- Developed strong relationships with vendors and negotiated contracts, achieving cost savings on promotional materials purchases.
- Supported sales team by providing timely updates on inventory levels, ensuring adequate stock availability for meeting customer demands.
- Monitored customer reviews and responded promptly to negative feedback, demonstrating commitment to customer satisfaction and maintaining a positive brand image.
- Assisted in the creation of sales presentations tailored to individual client needs, resulting in higher closing ratios.
- Contributed to product development based on customer feedback analysis, leading to enhanced offerings tailored towards specific buyer needs.
- Analyzed market trends and competitor data to identify new opportunities for growth within target markets.
- Managed various marketing campaigns for successful product launches and increased brand awareness.
- Participated in cross-functional teams to develop comprehensive sales strategies that aligned with overall business objectives.
Bistro Supervisor
Courtyard by Marriott
11.2021 - 12.2023
- Day-to-day operations of the bistro
- Placing orders for food, liquor, beer, beverage, etc
- Training and equipping staff for the operation of morning and evening operations
- Catering
- Scheduling adequately for occupancy
- Inventory of stock
- Guest satisfaction
- Balance: Quality vs
- Quantity vs
- Complexity
- Reduce expensive unique ingredients & labor-intensive items
- Ensure ingredient availability by all suppliers
- Minimize pre-shift prep
- Maintain or improve profit margin
Customer Service Representative
Vantage Healthcare
07.2021 - 02.2022
- Act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
Customer Service Representative
Centurylink/lumen
01.2020 - 06.2021
- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting
- Walks customers through common phone hardware and software configurations to maximize service functionality
- Provides solutions and resolution resources for customer repair problems
- Interfaces with customers over the phone providing status updates and ensuring service has been restored
- Schedules a technician dispatch for on-site service calls when necessary
- Escalates appropriate technical issues to upper-level technical support when needed
- Accounting and billing
- Account Management
Waitress & Hostess
Big Momma's Fine Foods
05.2011 - 12.2019
- Maintaining dining room cleanliness, stocking, and inventory of items to need to be purchased for restaurant, serving customers after being seated, and hosting an enjoyable dining experience
Education
Developmental Studies and Implementation Planning -
Arizona Training Program
Tucson05.1994
Apprentice Tradeship - Behavioral Health
Arizona Training Program
Tucson12.1993
General Studies -
Sahuaro High School
05.1992
Skills
- Office Management
- Leadership
- Customer service
- Sales
Certification
Bartender License
Accomplishments
Ordained minister
Affiliations
Interconnected with local officials and community leaders.
Timeline
Food and Beverage Manager
Hilton Garden Inn
01.2024 - Current
Bistro Supervisor
Courtyard by Marriott
11.2021 - 12.2023
Customer Service Representative
Vantage Healthcare
07.2021 - 02.2022
Customer Service Representative
Centurylink/lumen
01.2020 - 06.2021
Sales and Marketing Assistant
By Publishing
05.2016 - Current
Waitress & Hostess
Big Momma's Fine Foods
05.2011 - 12.2019
Developmental Studies and Implementation Planning -
Arizona Training Program
Apprentice Tradeship - Behavioral Health
Arizona Training Program
General Studies -
Sahuaro High School
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