Heather Dazell Kruger
Marcellus,MI
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
19
19
years of professional experience
Work History
Title 1 Paraprofessional
Marcellus Community Schools
01.2023 - Current
- Participated in professional development workshops to improve instructional strategies and support services.
- Facilitated small group activities, promoting engagement and enhancing learning outcomes.
- Monitored student progress through regular assessments, enabling targeted interventions for improved academic performance.
- Enforced rules and instructions to maintain discipline.
- Helped teachers manage bus loading and unloading.
Customer Care Representative
Rent A Center Warehouse & Retail Store
08.2006 - 05.2007
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed rental agreements accurately, ensuring compliance with company policies.
- Assisted in training new team members on customer service protocols and software systems.
- Maintained product knowledge to effectively address customer questions and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Ross Beatty Jr/Sr High School
Cassopolis, MI05-2001
Skills
- Student engagement
- Academic assessments
- Reading interventions/ Math intervention small groups
- Adaptive learning strategies
- Communication skills
- Computer skills
- Problem-solving
- Dependable and responsible
Timeline
Title 1 Paraprofessional
Marcellus Community Schools
01.2023 - Current
Customer Care Representative
Rent A Center Warehouse & Retail Store
08.2006 - 05.2007
High School Diploma -
Ross Beatty Jr/Sr High School