Heather DeArmon

• Conducted interviews with potential candidates for open positions within the organization.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Guided employees in handling difficult or complex problems.
• Reviewed employees' work to check adherence to quality standards and proper procedures.
• Provided technical support to staff members regarding software applications and hardware systems.
• Coordinated with staff to determine their supply needs, ensuring a sufficient stock level was maintained at all times.
• Monitored inventory levels and ordered additional supplies as needed.
• Maintained calendars of upcoming events, meetings and deadlines.
• Completed day-to-day duties accurately and efficiently.
• Understood and followed oral and written directions.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Resolved customer complaints or answered customers' questions in a timely manner while upholding company standards.
• Responded promptly to inquiries from current or prospective families and students via email or telephone.
• Implemented community outreach and engagement plans to reach vulnerable communities.
• Assisted in gathering and moving materials and equipment for assigned outreach events.
• Kept work areas clean, neat and organized for optimal productivity and worker safety.
• Maintained accurate and complete student records required by laws, and administrative regulations.
• Reviewed student grade reports to determine disciplinary action based on academic regulations.
• Verified documented and requested disbursements to facilitate payments.
• Posted financial data in Excel spreadsheets and managed inventory.
• Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
• Supported internal audits by providing requested information as needed.

· Interviewed, trained, supervised and evaluated staff to optimize their performance levels.

· Strengthened workflow productivity by hiring, managing and developing top talent.

· Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

· Guided employees in handling difficult or complex problems.

· Reviewed employees' work to check quality standards.

· Delegated work to staff, setting priorities and goals.

· Maintained accurate records of employee performance for reviews.

· Assisted in unloading incoming shipments of merchandise, inspected for accuracy and restocked shelves accordingly.

· Assist the Store Manager in ordering and stocking all merchandise needs, including frozen & refrigerated

· Reported any discrepancies between physical inventory counts and system reports to supervisor immediately.

· Operated pallet jacks and other material handling equipment while stocking shelves with new merchandise.

· Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery

· Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information

· Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.

· Checked expiration dates of food products regularly and removed expired items from shelves promptly.

· Recommended disposal of obsolete stocks to write off unsellable items from inventory.

· Monitored sales floor for potential safety hazards such as spills or broken shelving units.

· Organized storeroom and back area in an efficient manner to ensure easy access to items.

· Kept work areas clean, neat and organized for optimal productivity and worker safety.

· Executed multiple projects simultaneously, coordinating and prioritizing tasks.

· Scanned merchandise using point-of-sale system for accurate purchase totals.

· Issued receipts, refunds, credits or change due to customers.

· Conducted daily store operations, including opening and closing procedures such as deposits and withdrawals.

· Maintain a professional and friendly environment with customers, subordinates and supervisors

· Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.