Summary
Overview
Work History
Education
Skills
Timeline
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Heather Deatherage

San Tan Valley,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

National Internet Manager

RideNow Powersports Management
11.2019 - 12.2023


  • Built training seminars for quarterly training classes
  • Opened and closed location and monitored changes to uphold successful operations strategies and maximize business success.
  • Established priorities, maintained schedules and monitored performance for 60 dealerships
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Internet Sales Manager

RideNow Chandler
06.2016 - 11.2019
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Implemented systems and procedures to increase sales.
  • Managed internet sales team and customer calls effectively and efficiently in complex, fast-paced and challenging dealership environment

Head Cashier

Ventura Market
02.2015 - 02.2016
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Waitress

Applebee's Grill + Bar
08.2010 - 11.2012
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

Raymond S. Kellis
Glendale, AZ
05.2011

Skills

  • Campaign Management
  • Analytics Reporting
  • CRM Admidistrator
  • Content Creation
  • Lead Generation
  • Webinar Hosting
  • Team Leadership
  • Email Marketing
  • Customer Relationship Management
  • CRM Integration
  • Staff Management
  • Process Improvement

Timeline

National Internet Manager

RideNow Powersports Management
11.2019 - 12.2023

Internet Sales Manager

RideNow Chandler
06.2016 - 11.2019

Head Cashier

Ventura Market
02.2015 - 02.2016

Waitress

Applebee's Grill + Bar
08.2010 - 11.2012

High School Diploma -

Raymond S. Kellis

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Heather Deatherage