Summary
Overview
Work History
Education
Skills
Timeline
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Heather DeBoer

Farmington,MN

Summary

Detail-oriented team player with strong organizational skills and proven track record of effectively working across various functional groups at all levels of the organization. Ability to handle multiple-complex projects simultaneously with a high degree of accuracy in a fast-paced and dynamic environment with tight deadlines, while adhering to the necessary rules of engagement and compliance within Thomson Reuters. Continually shows positive intent and strives to have a positive impact on all colleagues, as well as Thomson Reuters' bottom line.

Overview

23
23
years of professional experience

Work History

Senior Commercial Consultant

Thomson Reuters
12.2008 - Current
  • Implements the special offer contract new/renewal process in CVM. Revenue exceeds $1B.
  • SLA response times for pricing and contracting are the lowest amongst colleagues.
  • Proven ability to motivate, mentor, train, coach, onboard, and provide necessary feedback to meet individual and department goals and to solve business issues.
  • Engages directly with Segment, Marketing, Sales teams, and content and product owners to develop and implement pricing/content strategies that lead to optimal contract sales and renewals while maintaining proper rules of engagement and compliance within Commercial Policy.
  • Confidently works through implementation issues with Order Management to ensure appropriate account set-up and billing.
  • Works collaboratively and positively demonstrates boundary-less behavior and maintains high-quality professional relationships with all business partners.
  • Successfully collaborates with Sales to achieve sales and revenue goals by structuring highly complex and strategic offers while providing the best customer experience.
  • Adheres to SOX reporting and compliance.
  • Participates and drives acquisitions and integrations of new products and processes into CVM
  • Use of multiple business systems including a contract management database, pricing model databases, and a contract management workflow and metrics system.
  • Initiates contract negotiations regarding pricing and licensing terms with customer procurement and Legal team.
  • Excellent written and oral communication skills and the ability to interact with various levels within the organization, including senior leadership.
  • Ability to show initiative, motivation, and work independently while thriving in a fast-paced, dynamic environment.
  • Strong analytical and organizational skills; detailed oriented.
  • Instrumental in the testing of enhancement releases of CVM's various systems.
  • Provides feedback regarding program goals and initiatives, modifications to software tools and systems, development of training materials and actively work to increase efficiencies.
  • Ability to exercise independent judgment and identify process improvements and workflow efficiencies.
  • Analyzes usage/revenue trends, customer content needs, competitive information and market pricing trends.

Specialist, Domestic Market Pricing

Northwest Airlines, Inc.
01.2005 - 12.2008
  • Maintain revenue integrity through comprehensive data analysis via the use of pricing models, graphs, charts and combined data.
  • Responsible for ensuring that Northwest maintains a competitive stance in the marketplace by investigating fare changes.
  • Strong emphasis in tactical pricing decisions concerning both competitor action and Northwest initiatives.
  • Ability to quickly learn and apply new technology in the workplace.
  • Consistently able to meet three daily transmission deadlines.
  • Responsible for minimizing Opportunity Costs.
  • Identify and analyze market trends, opportunities and weaknesses.
  • Suggest recommendations and create an action plan to be monitored with post-audit assessments for financial soundness.
  • Training of all new employees.

Corporate Services Desk and Sales Action Center

Northwest Airlines, Inc.
06.2000 - 01.2005
  • Responsible for servicing NWA's approximately 200 top accounts.
  • Requires the ability to compromise, trouble-shoot and think quickly while maintaining revenue integrity and customer satisfaction.
  • Average 10.5 inbound calls per hour and a 3.20 Quality Rating which is the highest among colleagues.
  • Responsible for making daily sales calls to top producing travel agencies.
  • Assisted Field Sales in interpreting contract details.
  • Broad knowledge of airline industry and airline pricing.
  • Responsible for thoroughly training all new-hires in order to receive a minimum of 80% on test scores regarding NWA ticketing policies
  • Initiate any re-current training within the department to keep all associates up to date on current ticketing practices.
  • Ability to find win-win solutions for complex ticketing scenarios and agency errors.
  • Valuable resource and point contact for many Sales Managers and Field Sellers.

Education

B.A - Business Administration

Concordia College
Moorhead, Minnesota
01.1992

Skills

  • Knowledge of sales cycle
  • Contracting and pricing
  • Able to quickly adapt and learn new systems
  • MS Teams, PowerPoint, Word, Excel
  • Outlook
  • SAP, APTTUS, CVMS, Atrium
  • Business Objects
  • Negotiation
  • Leadership
  • Interpersonal skills
  • Communication
  • Detail-oriented

Timeline

Senior Commercial Consultant

Thomson Reuters
12.2008 - Current

Specialist, Domestic Market Pricing

Northwest Airlines, Inc.
01.2005 - 12.2008

Corporate Services Desk and Sales Action Center

Northwest Airlines, Inc.
06.2000 - 01.2005

B.A - Business Administration

Concordia College

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Heather DeBoer