Heather DeCristo
Johnston,RI
Summary
Professional and reliable with over 15 years of experience in various roles within the medical field. Passionate about exceptional customer service and problem solving day to day situations. Familiar with all aspects of business operations and highly committed to achieving optimum levels of patient care while staying organized and well rounded in a fast paced facility.
Overview
21
21
years of professional experience
Work History
Administrative Assistant/Surgical Coordinator
University Orthopedics Incorporated
Mansfield, MA
09.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Answered questions from customers regarding products and services offered by the company.
- Provided administrative support to surgeons, nurses and other medical staff in the operating room.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
- Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
- Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
- Provided assistance with post-operative care plans according to physician's orders.
- Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
- Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
Front Desk Receptionist/Administrative Assistant
University Orthopedics
Mansfield , MA
08.2018 - 09.2023
- Welcomes patients to front desk and engages in friendly conversations while conducting check-in process.
- Handles payment processing and provides customers with receipts and proper bills and change.
- Schedule and confirm appointments.
- Deliver administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeting visitors and verified reasons for visit and appointment information.
- Verify and collect Demographic and insurance information.
- Assist in proper training of many front desk staff.
- Obtaining insurance referrals and prior authorizations for injections, procedures and imaging.
- Manage customer complaints and rectify issues to complete satisfaction.
- Scrubbing the physician schedule in advance to confirm PCP referrals are in place and insurance is verified and eligible.
- Answers phone and triage all patient matters.
- Update historical medical records in EMR system
Front Desk Receptionist/Medical Assistant
Dr.Lynn Sommerville
Providence , RI
01.2018 - 08.2018
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Organized charts, documents and supplies to maintain team productivity.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Home Health CNA
One Solution Home Care
Seekonk, MA
01.2017 - 01.2018
- Maintained clean and well-organized environment for client happiness and safety.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assisted with client personal care needs to foster independence and well-being.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Medical Unit Secretary
Our Lady of Fatima Hospital
North Providence, RI
01.2004 - 02.2009
- Updated patient records with condition status.
- Reviewed patient records to check accuracy of information and implement updates.
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Monitored unit supply levels and notified management of ordering needs.
- Retrieved physicians' paperwork, including lab test requests.
- Transcribed doctors' orders, including medication and lab test requests.
- Compiled physical and digital documents, charts and reports.
Education
BLS/CPR Certified -
American Heart Association
Rhode Island 02.2023
Current CNA License - Certified Nursing Assistant License number NA51156
Community College of Rhode Island
Lincoln, RI12.2016
High School Diploma -
Johnston High School
Johnston, RI06.2004
Skills
- Understanding all UOI Policies and Procedures
- Super User in Athena Health, EMR, Outlook and all Microsoft Programming
- Meticulous and Organized
- Office Equipment Operations
- Issue and conflict resolution
- Exceptional Customer Service and Communication
- Employee Training and Development
- Administrative Support
- Prioritization and Time Management
- Courteous and Professional
- Correspondence Management
- Team Leadership
- Teamwork and Collaboration
- Positive Attitude and Energetic
Timeline
Administrative Assistant/Surgical Coordinator
University Orthopedics Incorporated
09.2023 - Current
Front Desk Receptionist/Administrative Assistant
University Orthopedics
08.2018 - 09.2023
Front Desk Receptionist/Medical Assistant
Dr.Lynn Sommerville
01.2018 - 08.2018
Home Health CNA
One Solution Home Care
01.2017 - 01.2018
Medical Unit Secretary
Our Lady of Fatima Hospital
01.2004 - 02.2009
BLS/CPR Certified -
American Heart Association
Current CNA License - Certified Nursing Assistant License number NA51156
Community College of Rhode Island
High School Diploma -
Johnston High School
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