Heather DeGrazia
Rochester
Summary
Results-driven banking and lending professional with extensive experience in mortgage origination, home equity lending, client relationship management, recruiting, onboarding, and business development. Proven success exceeding sales goals, building strong referral networks, and delivering exceptional customer experiences in fast-paced environments. Recognized for strong leadership, communication, relationship-building, and operational management skills.
Overview
27
27
years of professional experience
Work History
Hiring Manager
Dave's Hot Chicken
Rochester, NY
03.2023 - Current
- Create and manage job postings through Harri, Indeed, and additional employment platforms to support ongoing staffing needs.
- Coordinate and conduct weekly interviews for hourly and management-level candidates.
- Manage hiring and onboarding processes, including employment verification, onboarding documentation, and new hire setup.
- Lead orientation sessions for new employees and management team members while reviewing company policies, handbooks, and operational expectations.
Home Mortgage Consultant
Wells Fargo
Scottsdale, AZ
01.1999 - 08.2022
- Successfully originated and closed more than $50 million in residential mortgage volume within a calendar year.
- Built and managed a large referral-based book of business through strong relationships with clients and financial center partners.
- Consulted clients on a wide range of loan products including FHA, VA, conforming, non-conforming, and jumbo mortgage programs.
- Consistently exceeded production and customer service expectations in a highly competitive sales environment.
Home Mortgage Consultant
KeyBank
Rochester, NY
01.2021 - 01.2022
- Originated, managed, and closed residential mortgage loans, home equity loans, and lines of credit for a diverse client base.
- Built strong referral partnerships with branch bankers, private bankers, and investment representatives to generate new business opportunities.
- Developed and maintained long-term client relationships through exceptional service, responsiveness, and financial guidance.
- Managed a high-volume sales pipeline while ensuring compliance with banking regulations and documentation requirements.
Education
Bachelor of Science - Social Work
Rochester Institute of Technology
Rochester, NYSkills
- Mortgage & Consumer Lending
- Recruiting & Hiring
- Customer Service Excellence
- Relationship building and management
Timeline
Hiring Manager
Dave's Hot Chicken
03.2023 - Current
Home Mortgage Consultant
KeyBank
01.2021 - 01.2022
Home Mortgage Consultant
Wells Fargo
01.1999 - 08.2022
Bachelor of Science - Social Work
Rochester Institute of Technology
Wells Fargo Home Mortgage West Coast Leaders Club Award
Nationally recognized as a top producer while maintaining exceptional customer service ratings.