HEATHER DEGROOT

• Strategized with leadership to determine final project scope that aligned with business objectives to implement new products and regulatory updates
• Guided internal and external stakeholders to gather project requirements and identify risks, actions, issues, and decisions
• Prepared and maintained project-related documentation including meeting minutes, RAID logs, and project plans, used to track project progress against milestone dates and report back to senior management and all stakeholders
• Coordinated all work activities including scheduling of cross-functional meetings to facilitate collaboration, identification of interdependencies between tasks, delegation of responsibilities, resolution of issues, follow-up on correspondence, and ensured that all work was completed until projects were implemented and closed out
• Conducted post-implementation reviews to ensure project success and document lessons learned.

• Analyzed systems and documented epics, features, and stories/requirements for use in Agile and Waterfall system development project implementations
• Brainstormed with project scrum teams on product backlogs and technical design, making sure to meet sprint deadlines and call out risks
• Composed detailed acceptance criteria/test cases and executed User Acceptance, regression, and Post Go Live testing to validate new and existing system functionality
• Authored detailed user documentation, created flowcharts, and instructed team members on new processes
• Improved operations by providing support to internal and external partners by resolving issues and analyzing rate updates through database queries.